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Customer Support · head to head

Kustomer vs Things 3

Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite
Things 3 logo

Things 3

Productivity

The award-winning personal task manager

From
$9.99/one-time
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; Things 3 no team collaboration, task sharing, or task assignment features
  • They diverge on capability: Kustomer covers Unified customer view, Things 3 covers Today view.

Where they differ

Only the attributes on which Kustomer and Things 3 actually diverge.

Attributes where Kustomer and Things 3 differ
AttributeKustomerThings 3
Starting priceOn request$9.99/one-time
Pricing modelquoteUnknown
PlatformsWeb, CloudmacOS, iOS, iPadOS, watchOS, visionOS
CategoryCustomer SupportProductivity
Founded20152004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in Things 3

  • Today view
  • Projects and areas
  • Quick entry
  • Tags
  • Calendar integration
  • Apple Calendar
  • Siri
  • Shortcuts

Both cover

  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Things 3
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Things 3
  • Enterprises seeking customer 360 views and advanced workflow automationnot Things 3

Things 3

  • Schedulingnot Kustomer
  • Appointment bookingnot Kustomer
  • Time trackingnot Kustomer
  • Resource managementnot Kustomer
  • Team coordinationnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Things 3

  • No team collaboration, task sharing, or task assignment features
  • Apple ecosystem only, with no Windows, Android, or web version
  • No third-party app integrations beyond Apple's ecosystem
  • Cannot attach files or images to tasks, only text notes
  • No time blocking or calendar integration for scheduling tasks into specific time slots

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Things 3

$9.99/one-time
  • iPhone/Watch$9.99/one-time
  • iPad$19.99/one-time
  • Mac$49.99/one-time

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose Things 3 if

  • You need today view.
  • You work on macOS, iOS, iPadOS, watchOS, visionOS.
  • You also want projects and areas.
Things 3 review

Questions people ask

Is Kustomer or Things 3 better?
Neither clearly leads. Kustomer starts at On request and Things 3 at $9.99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Things 3?
Kustomer starts at On request and Things 3 at $9.99/one-time.
Does Kustomer or Things 3 run on more platforms?
Kustomer runs on Web, Cloud. Things 3 runs on macOS, iOS, iPadOS, watchOS, visionOS.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Things 3 is typically brought in for.
What can Kustomer do that Things 3 cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Things 3 covers Today view, Projects and areas, Quick entry, Tags. Both handle Ios support.

Answered from the vendors’ own pages

Things 3: Does Things 3 support team collaboration?

No. Things 3 is designed for individual use only with no task sharing, team workspaces, task assignment, or commenting features.

Source
Things 3: What platforms does Things 3 run on?

Things 3 is exclusive to Apple devices: macOS, iOS, iPadOS, watchOS, and visionOS. There is no Windows, Android, or web version.

Source
Things 3: How much does Things 3 cost?

Things 3 uses a one-time purchase model: $9.99 for iPhone/Watch, $19.99 for iPad, and $49.99 for Mac. Total cost for all platforms is approximately $80 with no subscription required.

Source
Things 3: Does Things 3 sync across devices?

Yes. Things Cloud keeps your to-dos in sync across all your Apple devices automatically. There is no extra cost for cloud synchronization.

Source
Things 3: Can you attach files or images to tasks in Things 3?

No. Things 3 does not support attachments. You can only add notes (text) to tasks.

Source
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Related pages

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