Softwr

Software · head to head

Groove vs Referral Rock

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Referral Rock logo

Referral Rock

Software

Referral marketing software for any business

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Referral Rock there is one paid tier at $250 a month and no free plan, only a 14 day trial
  • They diverge on capability: Groove covers Shared inbox, Referral Rock covers Multi-program support.

Where they differ

Only the attributes on which Groove and Referral Rock actually diverge.

Attributes where Groove and Referral Rock differ
AttributeGrooveReferral Rock
Starting price$12/month$200/month
PlatformsWeb, Ios, AndroidWeb
Founded20112014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Trello

Only in Referral Rock

  • Multi-program support
  • Customizable rewards
  • Automated workflows
  • Engagement widgets
  • Detailed analytics
  • HubSpot
  • Stripe
  • PayPal

Both cover

  • Salesforce
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Referral Rock
  • Handling email, chat and messaging support in one queuenot Referral Rock

Referral Rock

  • affiliate marketing managementnot Groove
  • Workflow automationnot Groove
  • Reportingnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Referral Rock

  • There is one paid tier at $250 a month and no free plan, only a 14 day trial
  • The plan includes 10,000 base members and a further 10,000 costs $125 a month
  • Each additional referral program is $100 a month
  • Extra users and extra recruiters are sold in blocks of 10 at $50 a month each
  • Rewards are limited to coupons, pay-as-you-go gift cards or custom rewards

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Referral Rock

$200/month
  • Starter$200/month
    • 500 members
    • Unlimited programs
    • Basic integrations

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Referral Rock if

  • You need multi-program support.
  • You also want customizable rewards.
Referral Rock review

Questions people ask

Is Groove or Referral Rock better?
Neither clearly leads. Groove starts at $12/month and Referral Rock at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Referral Rock?
Groove starts at $12/month and Referral Rock at $200/month.
Does Groove or Referral Rock run on more platforms?
Groove runs on Web, Ios, Android. Referral Rock runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Referral Rock is typically brought in for.
What can Groove do that Referral Rock cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Referral Rock covers Multi-program support, Customizable rewards, Automated workflows, Engagement widgets. Both handle Salesforce, Zapier, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Groove

More on Referral Rock

Keep looking

Other head to heads