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Testing · head to head

BugHerd vs Zephyr Scale

BugHerd logo

BugHerd

Testing

Visual feedback and bug tracking for websites

From
Free
Rated
-
Full reviewWebsite
Zephyr Scale logo

Zephyr Scale

Testing

Native test management for Jira

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only BugHerd has a free tier, so it costs nothing to try first.
  • Each has a real cost: BugHerd additional team members cost $8/user/month or $6.60/user/year; Zephyr Scale tightly bound to Jira; limited standalone functionality outside Jira ecosystem
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which BugHerd and Zephyr Scale actually diverge.

Attributes where BugHerd and Zephyr Scale differ
AttributeBugHerdZephyr Scale
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo

Identical on both: platforms (Web), user rating (Not yet rated), category (Testing).

What people use each for

The jobs each tool is most often brought in to do.

BugHerd

  • Website feedback collectionnot Zephyr Scale
  • Design review collaborationnot Zephyr Scale
  • Client feedback managementnot Zephyr Scale

Zephyr Scale

  • Test case management within Jira workflowsnot BugHerd
  • Manual and automated test execution trackingnot BugHerd
  • Cross-project test asset reusenot BugHerd
  • Requirements traceability from stories to testsnot BugHerd
  • CI/CD pipeline and BDD framework integrationnot BugHerd

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BugHerd

  • Additional team members cost $8/user/month or $6.60/user/year
  • Premium plan required for custom branding and advanced integrations

Zephyr Scale

  • Tightly bound to Jira; limited standalone functionality outside Jira ecosystem
  • No-code automation features limited in Standard tier, expanded only in Advanced
  • Data residency feature unavailable for Essential tier, limiting enterprise compliance
  • Transparent cost structure not provided on marketing page

Pricing, plan by plan

BugHerd

Free
  • Standard$50/month
    • 5 included members
    • 10 GB storage
    • Unlimited projects and client users
  • Studio$80/month
    • 10 included members
    • 25 GB storage
    • Unlimited projects and client users
  • Premium$150/month
    • 25 included members
    • 50 GB storage
    • Custom branding, premium integrations
  • Enterprise$null/mo
    • Custom member limit
    • Everything in Premium plus dedicated success manager
    • SSO, 99.9% SLA

Zephyr Scale

On request

No published plan breakdown. See the Zephyr Scale review.

Which should you pick?

Choose BugHerd if

  • You want to start without paying.
BugHerd review

Choose Zephyr Scale if

Nothing in the data separates Zephyr Scale from BugHerd on the points above - pick on price and on how each one feels to use.

Zephyr Scale review

Questions people ask

Is BugHerd or Zephyr Scale better?
Neither clearly leads. BugHerd starts at Free and Zephyr Scale at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BugHerd or Zephyr Scale?
BugHerd has a free tier; the other does not. Paid plans start at Free for BugHerd and On request for Zephyr Scale.
Does BugHerd or Zephyr Scale run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use BugHerd for free?
Yes. BugHerd has a free tier, so you can try it without paying. Zephyr Scale starts at On request.
What is BugHerd best used for?
BugHerd is most often used for website feedback collection, design review collaboration, client feedback management. Of those, website feedback collection and design review collaboration are not what Zephyr Scale is typically brought in for.

Answered from the vendors’ own pages

BugHerd: How much does BugHerd cost?

Plans start at $50/month (Standard); Studio is $80/month; Premium is $150/month; Enterprise has custom pricing. Annual billing saves approximately 2 months' cost.

Source
Zephyr Scale: How much does Zephyr Scale cost?

Zephyr Scale pricing is not published on the website. Three tiers are available: Essential, Standard, and Advanced, plus QMetry for Jira. Contact SmartBear or visit Atlassian Marketplace for pricing details.

Source
BugHerd: How many team members are included in each BugHerd plan?

Standard includes 5 members; Studio includes 10; Premium includes 25. Additional members cost $8/user/month or $6.60/user/year with annual billing.

Source
Zephyr Scale: Is there a free trial available?

Yes, Zephyr offers free trials for Essential, Standard, and Advanced tiers, as well as for QMetry. Visit the product page to start a trial.

Source
BugHerd: What storage limits does BugHerd provide?

Standard includes 10 GB storage; Studio includes 25 GB; Premium includes 50 GB. All plans offer unlimited projects and unlimited client user access.

Source
Zephyr Scale: Does Zephyr Scale work outside of Jira?

Zephyr Scale is tightly integrated with Jira for test management. For standalone test management outside Jira, SmartBear offers QMetry as an alternative.

Source
BugHerd: Does BugHerd offer a money-back guarantee?

Yes, 60-day money-back guarantee available on purchases. Free trial also available to test the platform.

Source
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