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StubHub
Ticket resale marketplace charging both buyers and sellers, with combined fees often a large share of face value
As of 1 September 2026, StubHub is free to use. A secondary ticket marketplace app for concerts, sports and theatre where anyone can list tickets for resale. Softwr lists it under Entertainment. StubHub is made by StubHub Holdings, Inc., available on iOS, Android, Web.
Overview
What StubHub does
StubHub is a peer-to-peer ticket resale marketplace: sellers list tickets they already hold, StubHub verifies and facilitates the transaction, and buyers purchase with a StubHub FanProtect guarantee covering ticket validity and event changes. It lists across concerts, sport, theatre and other live events in markets where it operates. The fee structure is the fact that changes a shortlist. StubHub charges sellers a service fee, historically around 10 to 15 percent of the sale price, and separately charges buyers a service fee added at checkout, commonly in the range of 20 to 30 percent or more of the listed ticket price depending on event and market, plus in some cases delivery fees. Because both sides pay a fee on the same transaction, the effective spread between what a seller nets and what a buyer pays can be a large fraction of the ticket's face value, and the buyer-facing fee is not fully visible until checkout, which regulatory scrutiny of "drip pricing" in ticketing has specifically targeted in the US and UK. Buyers are fans wanting tickets to a specific event that is sold out at face value through the primary seller, and resellers wanting to offload tickets they cannot use. The trade-off is that both parties pay meaningfully more or receive meaningfully less than the ticket's printed price once StubHub's two-sided fees are applied.
What people use it for
- A fan trying to buy a ticket to a sold-out event no longer available at face value from the primary seller
- Someone who bought tickets they can no longer use and wants to resell them
- A buyer wanting a guarantee that a resold ticket will be valid and delivered on time
- Comparing seat locations and prices across multiple listings for the same event before buying
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about StubHub.
- Combined buyer and seller fees can amount to a large fraction of a ticket's face value, so the printed listing price understates the real total cost by a wide margin.
- Buyer fees are typically not shown until near checkout, which regulators in the US and UK have specifically targeted as a form of drip pricing in the ticketing industry.
- Sellers receive less than their listed price after StubHub's seller fee is deducted, which can surprise first-time sellers expecting to net the full listed amount.
- As a secondary market, prices for popular events can be well above face value, and there is no guarantee of a cheaper option appearing before the event date.
- Refund and guarantee terms depend on FanProtect policy conditions, and disputes over cancelled or changed events can take time to resolve through customer support.
Pricing
What StubHub costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Buyer fee
On request
- Service fee added at checkout, commonly around 20 to 30 percent or more of ticket price
- Fee amount varies by event and is shown before final purchase confirmation
Seller fee
On request
- Service fee deducted from the sale proceeds, historically around 10 to 15 percent
- Rate can vary by event and seller volume
Capabilities
Features
Buy and sell marketplace
List tickets for resale or buy from other sellers across supported events
FanProtect guarantee
Buyer protection covering ticket validity, on-time delivery and event cancellation or postponement
Price alerts
Notifications when ticket prices for a tracked event change
Interactive seat maps
Visual seat location and view previews for many venues
Mobile and PDF ticket delivery
Digital transfer of tickets into the buyer's account or wallet
Seller payout tracking
Sellers track listing status and payout timing after a sale completes
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does StubHub charge fees to both buyers and sellers?
Yes, it charges a service fee to sellers deducted from their proceeds, and a separate service fee to buyers added at checkout.
How much are StubHub fees in total?
They vary by event, but buyer fees are commonly in the range of 20 to 30 percent or more of the ticket price, and seller fees historically around 10 to 15 percent, so combined fees can be a large share of face value.
Are resold tickets guaranteed?
StubHub's FanProtect guarantee covers ticket validity, on-time delivery and event cancellation or significant changes, subject to its terms.
Keep looking
Where to go from StubHub
- StubHub alternativesEvery product people weigh against it
- StubHub pricingPlans, floors and what the tiers exclude
- StubHub badgesWhich rules it meets, and the figure behind each
- All Entertainment softwareThe full category
- Best Entertainment softwareThe shortlist, and how it was cut
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Softwr does not host reviews and shows no star rating for StubHub, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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