Softwr

Scheduling & Booking · head to head

Zenoti vs Zoom

Zenoti logo

Zenoti

Scheduling & Booking

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite
Zoom logo

Zoom

All industries

Video conferencing that's easy, reliable, and secure

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo; Zoom cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • They diverge on capability: Zenoti covers Appointment booking, Zoom covers HD video & audio.

Where they differ

Only the attributes on which Zenoti and Zoom actually diverge.

Attributes where Zenoti and Zoom differ
AttributeZenotiZoom
Starting price$200/monthFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, iOS, Android, Windows, macOS
CategoryScheduling & BookingAll industries
Founded20102011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Only in Zoom

  • HD video & audio
  • Screen sharing
  • Recording & transcripts
  • Virtual backgrounds
  • Breakout rooms
  • Polling & Q&A
  • Chat
  • Whiteboard

Both cover

  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Zoom
  • Centralising appointment booking, point of sale and inventory across sitesnot Zoom
  • Managing memberships, packages and customer marketing for large operatorsnot Zoom

Zoom

  • Team meetingsnot Zenoti
  • Webinarsnot Zenoti
  • Virtual eventsnot Zenoti
  • Online trainingnot Zenoti
  • Telehealthnot Zenoti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Zoom

  • Cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • Feature set is overwhelming with complex navigation and too many options
  • Limited analytics and coaching features compared to dedicated contact center platforms
  • Call recording and admin oversight lack strict governance needed for regulated industries

Pricing, plan by plan

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Zoom

Free
  • BasicFree
    • 100 participants
    • 40-minute group meetings
    • Unlimited 1-on-1 meetings
  • Pro$14.99/month
    • 100 participants
    • 30-hour group meetings
    • Cloud recording (5GB)
  • Business$19.99/month
    • 300 participants
    • Single sign-on
    • Recording transcripts
  • Enterprise$25/month
    • 500 participants
    • Advanced admin features
    • Executive business review

Which should you pick?

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Choose Zoom if

  • You need hd video & audio.
  • You want to start without paying.
  • You work on Web, iOS, Android, Windows, macOS.
  • You also want screen sharing.
Zoom review

Questions people ask

Is Zenoti or Zoom better?
Neither clearly leads. Zenoti starts at $200/month and Zoom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zenoti or Zoom?
Zoom has a free tier; the other does not. Paid plans start at $200/month for Zenoti and Free for Zoom.
Does Zenoti or Zoom run on more platforms?
Zenoti runs on Web, Ios, Android, Api. Zoom runs on Web, iOS, Android, Windows, macOS.
Can I use Zoom for free?
Yes. Zoom has a free tier, so you can try it without paying. Zenoti starts at $200/month.
What is Zenoti best used for?
Zenoti is most often used for running multi location spa, salon and medspa chains on one platform, centralising appointment booking, point of sale and inventory across sites, managing memberships, packages and customer marketing for large operators. Of those, running multi location spa, salon and medspa chains on one platform and centralising appointment booking, point of sale and inventory across sites are not what Zoom is typically brought in for.
What can Zenoti do that Zoom cannot?
Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Zoom covers HD video & audio, Screen sharing, Recording & transcripts, Virtual backgrounds. Both handle SOC2, HIPAA.

Answered from the vendors’ own pages

Zoom: What are Zoom's main pricing tiers?

Zoom offers a free Basic plan with 40-minute limits for group meetings, Pro at $14.16/user/month, Business at $15.58/user/month with 300 participant capacity, and Enterprise with custom pricing. Additional costs apply for Phone ($10.50/user/month), Webinars, and Rooms.

Source
Zoom: What integrations does Zoom support?

Zoom integrates with Salesforce, Slack, Microsoft 365, Google Workspace, HubSpot, Zendesk, and many other business applications, though integration depth varies by partner.

Source
Zoom: Can Zoom be used for webinars?

Yes, Zoom Webinars is available as a separate product starting at $66.67 per month, providing larger audience capabilities and specialized webinar features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Zenoti

More on Zoom

Keep looking

Other head to heads