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Software · head to head

Tidio vs LiveChat

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Tidio covers Chatbots, LiveChat covers Ticketing.

Where they differ

Only the attributes on which Tidio and LiveChat actually diverge.

Attributes where Tidio and LiveChat differ
AttributeTidioLiveChat
Starting priceFree$20/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android, Desktop
Founded20132002

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Wix
  • BigCommerce
  • SSL
  • Data encryption

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS
  • HIPAA-ready

Both cover

  • Live chat
  • Canned responses
  • Shopify
  • WordPress
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot LiveChat
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Tidio
  • Handling customer conversations across chat, SMS and messaging channelsnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is Tidio or LiveChat better?
Neither clearly leads. Tidio starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or LiveChat?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and $20/month for LiveChat.
Does Tidio or LiveChat run on more platforms?
Tidio runs on Cloud-based SaaS. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what LiveChat is typically brought in for.
What can Tidio do that LiveChat cannot?
Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. LiveChat covers Ticketing, Chat routing, Analytics, File sharing. Both handle Live chat, Canned responses, Shopify, WordPress.
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Related pages

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