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Sprinklr vs Zeplin

Sprinklr logo

Sprinklr

Software

Unified customer experience management platform

From
On request
Rated
-
Full reviewWebsite
Zeplin logo

Zeplin

Software

Design handoff and developer collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zeplin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Sprinklr sprinklr's App Store listings are companion apps that require an existing enterprise Sprinklr account to sign in; there is no consumer self-serve subscription or published price inside any of the listings, consistent with the product being sold only through enterprise sales contracts; Zeplin the free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • They diverge on capability: Sprinklr covers Live chat, Zeplin covers Design specs.

Where they differ

Only the attributes on which Sprinklr and Zeplin actually diverge.

Attributes where Sprinklr and Zeplin differ
AttributeSprinklrZeplin
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidWeb, Desktop, Mobile
Founded20092014

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr

  • Live chat
  • Email support
  • Social media management
  • AI-powered routing
  • Salesforce
  • HubSpot
  • Microsoft Teams
  • Web support

Only in Zeplin

  • Design specs
  • Asset export
  • Code snippets
  • Design tokens
  • Comments
  • Version control
  • Handoff workflow
  • Accessibility checks

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr

  • Customer engagementnot Zeplin
  • Lead generationnot Zeplin
  • Customer supportnot Zeplin
  • Sales automationnot Zeplin

Zeplin

  • Handing off design specs from Figma or Sketch to developersnot Sprinklr
  • Sharing screens, assets and style guides with an engineering teamnot Sprinklr
  • Reviewing and commenting on design versionsnot Sprinklr

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr

  • Sprinklr's App Store listings are companion apps that require an existing enterprise Sprinklr account to sign in; there is no consumer self-serve subscription or published price inside any of the listings, consistent with the product being sold only through enterprise sales contracts

Zeplin

  • The free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • Free plan AI reviews are capped at 3 per week
  • Role based permissions require the Advanced plan or higher
  • Single sign on, multi factor authentication, activity logs and invoiced billing are Enterprise only
  • Priority 24 hour support is Enterprise only
  • Basic plan caps screens at 1,000 per project and is priced per project rather than per seat
  • Enterprise pricing is by quote with no published rate

Pricing, plan by plan

Sprinklr

On request
  • Professional$100/month
    • Basic features
    • Live chat
    • Email support
  • Business$250/month
    • Advanced features
    • AI automation
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Zeplin

Free
  • FreeFree
    • 1 project
    • 1 workspace
    • Basic specs
  • Starter$19/month
    • Unlimited projects
    • Multiple workspaces
    • Advanced specs
  • Professional$49/month
    • Everything in Starter
    • Team collaboration
    • Admin controls

Which should you pick?

Choose Sprinklr if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Sprinklr review

Choose Zeplin if

  • You need design specs.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want asset export.
Zeplin review

Questions people ask

Is Sprinklr or Zeplin better?
Neither clearly leads. Sprinklr starts at On request and Zeplin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr or Zeplin?
Zeplin has a free tier; the other does not. Paid plans start at On request for Sprinklr and Free for Zeplin.
Does Sprinklr or Zeplin run on more platforms?
Sprinklr runs on Web, Mobile app, IOS, Android. Zeplin runs on Web, Desktop, Mobile.
Can I use Zeplin for free?
Yes. Zeplin has a free tier, so you can try it without paying. Sprinklr starts at On request.
What is Sprinklr best used for?
Sprinklr is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Zeplin is typically brought in for.
What can Sprinklr do that Zeplin cannot?
Sprinklr covers Live chat, Email support, Social media management, AI-powered routing. Zeplin covers Design specs, Asset export, Code snippets, Design tokens. Both handle Slack.
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