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Software · head to head

Re:amaze vs BMC Helix

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
B

BMC Helix

Software

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Where they differ

Only the attributes on which Re:amaze and BMC Helix actually diverge.

Attributes where Re:amaze and BMC Helix differ
AttributeRe:amazeBMC Helix
Starting price$29/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
Founded2012Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Only in BMC Helix

Nothing recorded that Re:amaze does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot BMC Helix
  • Running a help centre and chatbots for an ecommerce storenot BMC Helix

BMC Helix

No use cases recorded yet. See the BMC Helix review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose BMC Helix if

Nothing in the data separates BMC Helix from Re:amaze on the points above - pick on price and on how each one feels to use.

BMC Helix review

Questions people ask

Is Re:amaze or BMC Helix better?
Neither clearly leads. Re:amaze starts at $29/month and BMC Helix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or BMC Helix?
Re:amaze starts at $29/month and BMC Helix at On request.
Does Re:amaze or BMC Helix run on more platforms?
Re:amaze runs on Web, Ios, Android. BMC Helix runs on Web.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what BMC Helix is typically brought in for.
What can Re:amaze do that BMC Helix cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots.
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