Softwr

Software · head to head

MuckRock vs OnBase

MuckRock logo

MuckRock

Software

FOIA Filing and Research Platform

From
Free
Rated
-
Full reviewWebsite
OnBase logo

OnBase

Software

Enterprise Information Platform

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Only MuckRock has a free tier, so it costs nothing to try first.
  • Each has a real cost: MuckRock muckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code; OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies
  • They diverge on capability: MuckRock covers FOIA Filing, OnBase covers Content Management.

Where they differ

Only the attributes on which MuckRock and OnBase actually diverge.

Attributes where MuckRock and OnBase differ
AttributeMuckRockOnBase
Starting priceFree$400/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Mobile
Founded20101991

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MuckRock

  • FOIA Filing
  • Request Tracking
  • Document Archive
  • Collaboration
  • Agency Directory
  • DocumentCloud
  • News Organizations
  • Research Tools

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Microsoft 365
  • Salesforce
  • Epic

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

MuckRock

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

OnBase

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MuckRock

  • MuckRock's core platform, Squarelet identity service, and DocumentCloud are licensed AGPL-3.0, which requires anyone running a modified version as a network service to release their source code

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

Pricing, plan by plan

MuckRock

Free
  • BasicFree
    • FOIA Filing
    • Request Tracking
    • Document Archive

OnBase

$400/month
  • Government$400/month
    • Content Management
    • Process Automation
    • Case Management

Which should you pick?

Choose MuckRock if

  • You need foia filing.
  • You want to start without paying.
  • You also want request tracking.
MuckRock review

Choose OnBase if

  • You need content management.
  • You work on Web, Mobile.
  • You also want workflow automation.
OnBase review

Questions people ask

Is MuckRock or OnBase better?
Neither clearly leads. MuckRock starts at Free and OnBase at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MuckRock or OnBase?
MuckRock has a free tier; the other does not. Paid plans start at Free for MuckRock and $400/month for OnBase.
Does MuckRock or OnBase run on more platforms?
MuckRock runs on Web. OnBase runs on Web, Mobile.
Can I use MuckRock for free?
Yes. MuckRock has a free tier, so you can try it without paying. OnBase starts at $400/month.
What is MuckRock best used for?
MuckRock is most often used for citizen services, records management, public safety, civic engagement.
What can MuckRock do that OnBase cannot?
MuckRock covers FOIA Filing, Request Tracking, Document Archive, Collaboration. OnBase covers Content Management, Workflow Automation, Case Management, Records Management. Both handle Web support.

Answered from the vendors’ own pages

OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
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Related pages

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