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Customer Support · head to head

ManageEngine ServiceDesk Plus vs Freshservice

M

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Freshservice actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Freshservice differ
AttributeManageEngine ServiceDesk PlusFreshservice
Starting priceOn request$19/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Freshservice

  • IT service management and internal help desk ticketingnot ManageEngine ServiceDesk Plus
  • Asset management and change control for IT teamsnot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Freshservice on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is ManageEngine ServiceDesk Plus or Freshservice better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Freshservice?
ManageEngine ServiceDesk Plus starts at On request and Freshservice at $19/month.
Does ManageEngine ServiceDesk Plus or Freshservice run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Freshservice runs on Web, Ios, Android.
What can ManageEngine ServiceDesk Plus do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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