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Veterinary · head to head

IDEXX Neo vs Jane App

IDEXX Neo logo

IDEXX Neo

Veterinary

Cloud practice management from IDEXX, designed around IDEXX analysers and reference laboratories

From
On request
Rated
-
Full reviewWebsite
Jane App logo

Jane App

Healthcare

Clinical management software for allied health professionals

From
54/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IDEXX Neo the value depends on running IDEXX diagnostics, so a practice that later changes analyser or reference laboratory supplier loses the main reason it chose the software and faces two migrations instead of one.; Jane App balance plan severely limited to 20 appointments per month
  • They diverge on capability: IDEXX Neo covers IDEXX analyser integration, Jane App covers Scheduling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which IDEXX Neo and Jane App actually diverge.

Attributes where IDEXX Neo and Jane App differ
AttributeIDEXX NeoJane App
Starting priceOn request54/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategoryVeterinaryHealthcare
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDEXX Neo

  • IDEXX analyser integration
  • Reference laboratory integration
  • Cloud hosting
  • Templated medical records
  • Scheduling and reminders
  • Invoicing and inventory

Only in Jane App

  • Scheduling
  • Online Booking
  • Patient Portal
  • Notes and Charting
  • Invoicing
  • Patient Communication
  • Online payments
  • Insurance

What people use each for

The jobs each tool is most often brought in to do.

IDEXX Neo

  • A one to three doctor small animal clinic that already runs IDEXX in-house analysersnot Jane App
  • A practice moving off a server-based system that wants hosting and backup to stop being its problemnot Jane App
  • A new clinic opening with IDEXX diagnostics that wants the laboratory workflow set up on day onenot Jane App
  • A practice whose staff turnover is high and which needs software simple enough to train someone on in a daynot Jane App

Jane App

  • healthcare practice managementnot IDEXX Neo
  • patient schedulingnot IDEXX Neo
  • clinic administrationnot IDEXX Neo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDEXX Neo

  • The value depends on running IDEXX diagnostics, so a practice that later changes analyser or reference laboratory supplier loses the main reason it chose the software and faces two migrations instead of one.
  • Software pricing is often folded into a diagnostics purchase agreement, which makes it hard to see what the practice management system actually costs and harder still to compare it against a neutral vendor.
  • It is designed for small single-site practices, so multi-location groups quickly hit limits in reporting, consolidated inventory and cross-site records and are steered towards Cornerstone instead.
  • Reporting and inventory management are basic by design, so a practice that wants detailed production analysis by veterinary surgeon or tight stock control will need to export and work outside the system.
  • The third-party integration surface is narrower than open cloud systems, so specialist tools for communication, imaging or wellness plans may not connect without manual work.

Jane App

  • Balance plan severely limited to 20 appointments per month
  • Additional practitioner costs vary based on full-time vs. part-time hours

Pricing, plan by plan

IDEXX Neo

On request
  • IDEXX Neo$undefined/year
    • Quoted per practice, frequently as part of a diagnostics agreement
    • Cloud hosting, backup and updates included
    • Data conversion charged separately

Jane App

54/month
  • Balance$54/month
    • limited features for single practitioners
    • 20 appointments per month maximum
  • Practice$79/month
    • one full-time practitioner
    • unlimited appointments
    • unlimited staff profiles
  • Thrive$99/month
    • everything in Practice
    • advanced scheduling
    • patient retention tools
  • AI Scribe$15/month/practitioner
    • 5 free AI notes monthly or $15/month

Which should you pick?

Choose IDEXX Neo if

  • You need idexx analyser integration.
  • You work on Web, iOS, Android.
  • You also want reference laboratory integration.
IDEXX Neo review

Choose Jane App if

  • You need scheduling.
  • You also want online booking.
Jane App review

Questions people ask

Is IDEXX Neo or Jane App better?
Neither clearly leads. IDEXX Neo starts at On request and Jane App at 54/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDEXX Neo or Jane App?
IDEXX Neo starts at On request and Jane App at 54/month.
Does IDEXX Neo or Jane App run on more platforms?
IDEXX Neo runs on Web, iOS, Android. Jane App runs on Web.
What is IDEXX Neo best used for?
IDEXX Neo is most often used for a one to three doctor small animal clinic that already runs idexx in-house analysers, a practice moving off a server-based system that wants hosting and backup to stop being its problem, a new clinic opening with idexx diagnostics that wants the laboratory workflow set up on day one, a practice whose staff turnover is high and which needs software simple enough to train someone on in a day. Of those, a one to three doctor small animal clinic that already runs idexx in-house analysers and a practice moving off a server-based system that wants hosting and backup to stop being its problem are not what Jane App is typically brought in for.
What can IDEXX Neo do that Jane App cannot?
IDEXX Neo covers IDEXX analyser integration, Reference laboratory integration, Cloud hosting, Templated medical records. Jane App covers Scheduling, Online Booking, Patient Portal, Notes and Charting.

Answered from the vendors’ own pages

IDEXX Neo: Do I have to use IDEXX diagnostics?

No, but almost all the advantage of choosing Neo over a neutral cloud system comes from the IDEXX analyser and reference laboratory integration.

Jane App: How much does it cost to add practitioners to Jane App?

For Practice and Thrive plans, additional practitioners cost based on hours worked: full-time (24+ hours/week) practitioners have one rate, while part-time (<24 hours/week) practitioners have a reduced rate. Administrative staff without booked appointments are provided at no charge.

Source
IDEXX Neo: How is Neo different from Cornerstone?

Cornerstone is the older on-premise product for larger and multi-site hospitals, with much deeper inventory and reporting. Neo is cloud, simpler and aimed at small practices.

Jane App: Do clinics with many practitioners get discounts on Jane App?

Yes, clinics with 10 or more practitioners may qualify for discounted rates on Jane App.

Source
IDEXX Neo: Is pricing published?

No. It is quoted per practice and is frequently negotiated alongside diagnostics commitments, so ask for the software price as a standalone figure.

Jane App: Is AI Scribe available as an add-on on all Jane App plans?

Yes, AI Scribe is available as an optional add-on across all plans at $15/month per practitioner, or 5 free notes monthly.

Source
IDEXX Neo: Can I export my records if I leave?

Data extracts are available on request, but plan the extract and test it before you commit, because migration off a diagnostics-linked system is usually a bigger project than expected.

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