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Software · head to head

DelightChat vs KeystoneJS

DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
KeystoneJS logo

KeystoneJS

Software

Powerful Node.js headless CMS framework and API platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only KeystoneJS has a free tier, so it costs nothing to try first.
  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; KeystoneJS database support is limited to PostgreSQL, MySQL and SQLite
  • They diverge on capability: DelightChat covers Unified inbox, KeystoneJS covers REST API.

Where they differ

Only the attributes on which DelightChat and KeystoneJS actually diverge.

Attributes where DelightChat and KeystoneJS differ
AttributeDelightChatKeystoneJS
Starting price$29/monthFree
Pricing modelUnknownopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidNode.js, Self-hosted
Founded20202016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in KeystoneJS

  • REST API
  • GraphQL API
  • Admin interface
  • Node.js
  • Next.js
  • React
  • Databases
  • Node.js support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot KeystoneJS
  • WhatsApp marketingnot KeystoneJS
  • Order inquiriesnot KeystoneJS
  • Social commercenot KeystoneJS

KeystoneJS

  • Building a headless CMS with a GraphQL API from a TypeScript schemanot DelightChat
  • Generating a configurable Admin UI for editorsnot DelightChat
  • Adding structured rich text content with the document fieldnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

KeystoneJS

  • Database support is limited to PostgreSQL, MySQL and SQLite
  • Keystone 5 is a separate legacy product documented on a different site and is not covered by the Keystone 6 docs
  • Upgrading requires following a dedicated Migrate to 8.0.0 guide, so major versions are not drop-in
  • Free support is a community Slack; enterprise-grade consulting and support is a separate paid engagement with Thinkmill and no published price

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

KeystoneJS

Free
  • Open SourceFree
    • Full KeystoneJS
    • Community support

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose KeystoneJS if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Self-hosted.
  • You also want graphql api.
KeystoneJS review

Questions people ask

Is DelightChat or KeystoneJS better?
Neither clearly leads. DelightChat starts at $29/month and KeystoneJS at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or KeystoneJS?
KeystoneJS has a free tier; the other does not. Paid plans start at $29/month for DelightChat and Free for KeystoneJS.
Does DelightChat or KeystoneJS run on more platforms?
DelightChat runs on Web, Ios, Android. KeystoneJS runs on Node.js, Self-hosted.
Can I use KeystoneJS for free?
Yes. KeystoneJS has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what KeystoneJS is typically brought in for.
What can DelightChat do that KeystoneJS cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. KeystoneJS covers REST API, GraphQL API, Admin interface, Node.js.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

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