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Software · head to head

Gladly vs PlanetScale

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
PlanetScale logo

PlanetScale

Software

The MySQL-compatible serverless database

From
$15/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; PlanetScale eBS High Availability requires 3-node configuration with replication overhead
  • They diverge on capability: Gladly covers Lifelong conversation, PlanetScale covers Database Branching.

Where they differ

Only the attributes on which Gladly and PlanetScale actually diverge.

Attributes where Gladly and PlanetScale differ
AttributeGladlyPlanetScale
Starting price$180/month$15/month
PlatformsWeb, Ios, AndroidCloud-hosted (AWS, GCP, Azure)
Founded20142018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in PlanetScale

  • Database Branching
  • Non-blocking Schema Changes
  • Insights
  • Horizontal Scaling
  • Connection Pooling
  • Query Caching
  • Automatic Backups
  • Global Replication

Both cover

  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot PlanetScale
  • Handling support conversations across voice, messaging and emailnot PlanetScale

PlanetScale

  • MySQL database hosting with automatic failover and replicationnot Gladly
  • Vitess-based sharding for horizontal scaling across large datasetsnot Gladly
  • Cloud provider flexibility across AWS, GCP, Azure with 60+ regionsnot Gladly
  • Cost-effective database clusters using ARM64 architecture optionsnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

PlanetScale

  • EBS High Availability requires 3-node configuration with replication overhead
  • EBS Non-HA single-node option lacks redundancy and automatic failover
  • Pricing varies by cloud provider and region, requiring queries for specific rates
  • ARM64 architecture only available on EBS tier, not Metal deployments

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

PlanetScale

$15/month

No published plan breakdown. See the PlanetScale review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose PlanetScale if

  • You need database branching.
  • You work on Cloud-hosted (AWS, GCP, Azure).
  • You also want non-blocking schema changes.
PlanetScale review

Questions people ask

Is Gladly or PlanetScale better?
Neither clearly leads. Gladly starts at $180/month and PlanetScale at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or PlanetScale?
Gladly starts at $180/month and PlanetScale at $15/month.
Does Gladly or PlanetScale run on more platforms?
Gladly runs on Web, Ios, Android. PlanetScale runs on Cloud-hosted (AWS, GCP, Azure).
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what PlanetScale is typically brought in for.
What can Gladly do that PlanetScale cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. PlanetScale covers Database Branching, Non-blocking Schema Changes, Insights, Horizontal Scaling. Both handle SOC2, GDPR, Web support.
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