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Software · head to head

Jira Service Management vs PlanetScale

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
PlanetScale logo

PlanetScale

Software

The MySQL-compatible serverless database

From
$15/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; PlanetScale eBS High Availability requires 3-node configuration with replication overhead
  • They diverge on capability: Jira Service Management covers Incident management, PlanetScale covers Database Branching.

Where they differ

Only the attributes on which Jira Service Management and PlanetScale actually diverge.

Attributes where Jira Service Management and PlanetScale differ
AttributeJira Service ManagementPlanetScale
Starting priceFree$15/month
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-hosted (AWS, GCP, Azure)
Founded20022018

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in PlanetScale

  • Database Branching
  • Non-blocking Schema Changes
  • Insights
  • Horizontal Scaling
  • Connection Pooling
  • Query Caching
  • Automatic Backups
  • Global Replication

Both cover

  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot PlanetScale
  • Incident responsenot PlanetScale
  • Change managementnot PlanetScale
  • Asset trackingnot PlanetScale

PlanetScale

  • MySQL database hosting with automatic failover and replicationnot Jira Service Management
  • Vitess-based sharding for horizontal scaling across large datasetsnot Jira Service Management
  • Cloud provider flexibility across AWS, GCP, Azure with 60+ regionsnot Jira Service Management
  • Cost-effective database clusters using ARM64 architecture optionsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

PlanetScale

  • EBS High Availability requires 3-node configuration with replication overhead
  • EBS Non-HA single-node option lacks redundancy and automatic failover
  • Pricing varies by cloud provider and region, requiring queries for specific rates
  • ARM64 architecture only available on EBS tier, not Metal deployments

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

PlanetScale

$15/month

No published plan breakdown. See the PlanetScale review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose PlanetScale if

  • You need database branching.
  • You work on Cloud-hosted (AWS, GCP, Azure).
  • You also want non-blocking schema changes.
PlanetScale review

Questions people ask

Is Jira Service Management or PlanetScale better?
Neither clearly leads. Jira Service Management starts at Free and PlanetScale at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or PlanetScale?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $15/month for PlanetScale.
Does Jira Service Management or PlanetScale run on more platforms?
Jira Service Management runs on Web, Ios, Android. PlanetScale runs on Cloud-hosted (AWS, GCP, Azure).
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. PlanetScale starts at $15/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what PlanetScale is typically brought in for.
What can Jira Service Management do that PlanetScale cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. PlanetScale covers Database Branching, Non-blocking Schema Changes, Insights, Horizontal Scaling. Both handle SOC2, GDPR, Web support.
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