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Customer Support · head to head

Customerly vs PlanetScale

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
PlanetScale logo

PlanetScale

Database & Data Management

The MySQL-compatible serverless database

From
$15/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; PlanetScale eBS High Availability requires 3-node configuration with replication overhead
  • They diverge on capability: Customerly covers Live chat, PlanetScale covers Database Branching.

Where they differ

Only the attributes on which Customerly and PlanetScale actually diverge.

Attributes where Customerly and PlanetScale differ
AttributeCustomerlyPlanetScale
Starting priceFree$15/month
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-hosted (AWS, GCP, Azure)
CategoryCustomer SupportDatabase & Data Management
Founded20152018

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in PlanetScale

  • Database Branching
  • Non-blocking Schema Changes
  • Insights
  • Horizontal Scaling
  • Connection Pooling
  • Query Caching
  • Automatic Backups
  • Global Replication

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot PlanetScale
  • Lead generationnot PlanetScale
  • Email marketingnot PlanetScale
  • Customer feedbacknot PlanetScale

PlanetScale

  • MySQL database hosting with automatic failover and replicationnot Customerly
  • Vitess-based sharding for horizontal scaling across large datasetsnot Customerly
  • Cloud provider flexibility across AWS, GCP, Azure with 60+ regionsnot Customerly
  • Cost-effective database clusters using ARM64 architecture optionsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

PlanetScale

  • EBS High Availability requires 3-node configuration with replication overhead
  • EBS Non-HA single-node option lacks redundancy and automatic failover
  • Pricing varies by cloud provider and region, requiring queries for specific rates
  • ARM64 architecture only available on EBS tier, not Metal deployments

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

PlanetScale

$15/month

No published plan breakdown. See the PlanetScale review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose PlanetScale if

  • You need database branching.
  • You work on Cloud-hosted (AWS, GCP, Azure).
  • You also want non-blocking schema changes.
PlanetScale review

Questions people ask

Is Customerly or PlanetScale better?
Neither clearly leads. Customerly starts at Free and PlanetScale at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or PlanetScale?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $15/month for PlanetScale.
Does Customerly or PlanetScale run on more platforms?
Customerly runs on Web, Ios, Android. PlanetScale runs on Cloud-hosted (AWS, GCP, Azure).
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. PlanetScale starts at $15/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what PlanetScale is typically brought in for.
What can Customerly do that PlanetScale cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. PlanetScale covers Database Branching, Non-blocking Schema Changes, Insights, Horizontal Scaling. Both handle GDPR, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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