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Software · head to head

GetFeedback vs mParticle

GetFeedback logo

GetFeedback

Software

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
mParticle logo

mParticle

Software

The customer data platform for multi-channel marketing

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; mParticle no pricing is published at any level, and the page offers only a pricing request or a sales conversation
  • They diverge on capability: GetFeedback covers Employee feedback collection, mParticle covers Data collection.

Where they differ

Only the attributes on which GetFeedback and mParticle actually diverge.

Attributes where GetFeedback and mParticle differ
AttributeGetFeedbackmParticle
Starting priceOn request$500/month
Pricing modelquoteusage-based
PlatformsWebWeb, Mobile

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in mParticle

  • Data collection
  • Audience building
  • Segmentation
  • Data governance
  • Real-time sync
  • Privacy management
  • Analytics
  • 100+ integrations

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot mParticle
  • Diagnosing checkout abandonment and drop-off pointsnot mParticle
  • Running always-on feedback buttons across a sitenot mParticle

mParticle

  • Collecting customer event data once and routing it to many destinationsnot GetFeedback
  • Building a customer data platform across web, mobile and server sourcesnot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

mParticle

  • No pricing is published at any level, and the page offers only a pricing request or a sales conversation
  • No free tier, minimum commitment or cost driver is stated anywhere on the pricing page

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

mParticle

$500/month
  • Starter$500/month
    • Basic features
    • Email support
  • Professional$1500/month
    • Advanced features
    • Priority support
  • Enterprise$5000/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose mParticle if

  • You need data collection.
  • You work on Web, Mobile.
  • You also want audience building.
mParticle review

Questions people ask

Is GetFeedback or mParticle better?
Neither clearly leads. GetFeedback starts at On request and mParticle at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or mParticle?
GetFeedback starts at On request and mParticle at $500/month.
Does GetFeedback or mParticle run on more platforms?
GetFeedback runs on Web. mParticle runs on Web, Mobile.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what mParticle is typically brought in for.
What can GetFeedback do that mParticle cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. mParticle covers Data collection, Audience building, Segmentation, Data governance.
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