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Survey & Forms · head to head

GetFeedback vs RudderStack

GetFeedback logo

GetFeedback

Survey & Forms

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
RudderStack logo

RudderStack

Automation & Integration

The open-source customer data platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only RudderStack has a free tier, so it costs nothing to try first.
  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; RudderStack on the free plan data processing stops after a second consecutive overage rather than being billed, so exceeding 250,000 events twice breaks the pipeline
  • They diverge on capability: GetFeedback covers Employee feedback collection, RudderStack covers Data collection.

Where they differ

Only the attributes on which GetFeedback and RudderStack actually diverge.

Attributes where GetFeedback and RudderStack differ
AttributeGetFeedbackRudderStack
Starting priceOn requestFree
Pricing modelquoteusage-based
Free tierNoYes
PlatformsWebWeb, Self-hosted
CategorySurvey & FormsAutomation & Integration
Founded20132018

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in RudderStack

  • Data collection
  • Event tracking
  • Audience segmentation
  • Warehouse ingestion
  • Real-time sync
  • Data transformation
  • Privacy controls
  • 200+ destinations

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot RudderStack
  • Diagnosing checkout abandonment and drop-off pointsnot RudderStack
  • Running always-on feedback buttons across a sitenot RudderStack

RudderStack

  • Collecting event data from apps and websites and routing it to warehouses and toolsnot GetFeedback
  • Building a warehouse first customer data pipelinenot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

RudderStack

  • On the free plan data processing stops after a second consecutive overage rather than being billed, so exceeding 250,000 events twice breaks the pipeline
  • The free plan allows 250,000 events a month
  • Growth starts at $265 a month for 1 million events, with volume sold in tiers up to 25 million
  • Overage is charged as the gap to the next tier's price rather than per event, so a small excess costs a full tier step

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

RudderStack

Free
  • Open SourceFree
    • Self-hosted
    • Community support
  • Cloud$100/month
    • Cloud hosted
    • Email support
  • Enterprise$500/month
    • Dedicated support
    • Advanced features

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose RudderStack if

  • You need data collection.
  • You want to start without paying.
  • You work on Web, Self-hosted.
  • You also want event tracking.
RudderStack review

Questions people ask

Is GetFeedback or RudderStack better?
Neither clearly leads. GetFeedback starts at On request and RudderStack at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or RudderStack?
RudderStack has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for RudderStack.
Does GetFeedback or RudderStack run on more platforms?
GetFeedback runs on Web. RudderStack runs on Web, Self-hosted.
Can I use RudderStack for free?
Yes. RudderStack has a free tier, so you can try it without paying. GetFeedback starts at On request.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what RudderStack is typically brought in for.
What can GetFeedback do that RudderStack cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. RudderStack covers Data collection, Event tracking, Audience segmentation, Warehouse ingestion.
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