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Software · head to head

GetFeedback vs Workato

GetFeedback logo

GetFeedback

Software

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
Workato logo

Workato

Software

The enterprise integration platform

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; Workato the pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo
  • They diverge on capability: GetFeedback covers Employee feedback collection, Workato covers Process orchestration.

Where they differ

Only the attributes on which GetFeedback and Workato actually diverge.

Attributes where GetFeedback and Workato differ
AttributeGetFeedbackWorkato
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsWebWeb, On-premise
Founded20132014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in Workato

  • Process orchestration
  • Master data management
  • Integration templates
  • Real-time sync
  • Error handling
  • Monitoring
  • API management
  • Workflow analytics

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot Workato
  • Diagnosing checkout abandonment and drop-off pointsnot Workato
  • Running always-on feedback buttons across a sitenot Workato

Workato

  • Workflow Automationnot GetFeedback
  • Data Integrationnot GetFeedback
  • Process Automationnot GetFeedback
  • App Integrationnot GetFeedback
  • API Connectivitynot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

Workato

  • The pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

Workato

$99/month
  • Starter$99/month
    • Up to 50 recipes
    • Basic integrations
    • Email support
  • Professional$299/month
    • Unlimited recipes
    • Premium integrations
    • Priority support
  • Enterprise$999/month
    • Custom SLA
    • Dedicated support
    • Advanced security

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose Workato if

  • You need process orchestration.
  • You work on Web, On-premise.
  • You also want master data management.
Workato review

Questions people ask

Is GetFeedback or Workato better?
Neither clearly leads. GetFeedback starts at On request and Workato at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or Workato?
GetFeedback starts at On request and Workato at $99/month.
Does GetFeedback or Workato run on more platforms?
GetFeedback runs on Web. Workato runs on Web, On-premise.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what Workato is typically brought in for.
What can GetFeedback do that Workato cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. Workato covers Process orchestration, Master data management, Integration templates, Real-time sync. Both handle Salesforce.
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