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Aircall vs Google Chat

Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Google Chat logo

Google Chat

Software

AI-powered team messaging and collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Google Chat not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus)

Where they differ

Only the attributes on which Aircall and Google Chat actually diverge.

Attributes where Aircall and Google Chat differ
AttributeAircallGoogle Chat
Starting price$30/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Salesforce

Only in Google Chat

Nothing recorded that Aircall does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Google Chat
  • Call routing, IVR and shared numbersnot Google Chat
  • Logging calls against CRM records through integrationsnot Google Chat
  • Power dialling outbound lists on the Professional tiernot Google Chat
  • SMS and MMS alongside voicenot Google Chat

Google Chat

No use cases recorded yet. See the Google Chat review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Google Chat

  • Not sold as a standalone product; it is included only with paid Google Workspace subscriptions (Business Standard, Business Plus, Enterprise Standard, Enterprise Plus)
  • Gemini AI features inside Chat, including message summarization and conversation insights, are limited to Business and Enterprise tier Workspace plans

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Google Chat

On request

No published plan breakdown. See the Google Chat review.

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Google Chat if

Nothing in the data separates Google Chat from Aircall on the points above - pick on price and on how each one feels to use.

Google Chat review

Questions people ask

Is Aircall or Google Chat better?
Neither clearly leads. Aircall starts at $30/month and Google Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Google Chat?
Aircall starts at $30/month and Google Chat at On request.
Does Aircall or Google Chat run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Google Chat runs on Web.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Google Chat is typically brought in for.
What can Aircall do that Google Chat cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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