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Software · head to head

Chatwoot vs Webex by Cisco

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Software

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: Chatwoot covers Live chat, Webex by Cisco covers Video and audio conferencing.

Where they differ

Only the attributes on which Chatwoot and Webex by Cisco actually diverge.

Attributes where Chatwoot and Webex by Cisco differ
AttributeChatwootWebex by Cisco
Pricing modelUnknownsubscription
PlatformsWeb, Cloud, Self-hostedWeb, Windows, Macos, Linux, Ios, Android
Founded20171984

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Webex by Cisco
  • Privacy-first chatnot Webex by Cisco
  • Multi-channel supportnot Webex by Cisco

Webex by Cisco

  • Video conferencingnot Chatwoot
  • Webinarsnot Chatwoot
  • Virtual eventsnot Chatwoot
  • Trainingnot Chatwoot
  • Enterprise communicationnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is Chatwoot or Webex by Cisco better?
Neither clearly leads. Chatwoot starts at Free and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Webex by Cisco?
Chatwoot starts at Free and Webex by Cisco at Free.
Does Chatwoot or Webex by Cisco run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Webex by Cisco is typically brought in for.
What can Chatwoot do that Webex by Cisco cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Both handle Slack.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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