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Uber Eats vs Grubhub

Uber Eats logo

Uber Eats

Software

Global food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite
G

Grubhub

Software

Restaurant food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Uber Eats high commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins; Grubhub commission fees of 15-30% significantly reduce restaurant profit margins
  • They diverge on capability: Uber Eats covers Global reach, Grubhub covers Customer reach.

Where they differ

Only the attributes on which Uber Eats and Grubhub actually diverge.

Attributes where Uber Eats and Grubhub differ
AttributeUber EatsGrubhub
Founded20142004

Identical on both: starting price ($15/order), pricing model (transaction), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Uber Eats

  • Global reach
  • Promotional tools
  • Customer reviews
  • Ordermark

Only in Grubhub

  • Customer reach
  • Marketing tools
  • Loyalty programs
  • Omnivore

Both cover

  • Delivery network
  • Order management
  • Analytics
  • Toast
  • Square
  • Olo
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Uber Eats

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Grubhub

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Uber Eats

  • High commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
  • Restaurants have limited control over customer data and cannot build direct relationships
  • Service unavailable in many rural and remote areas
  • Restaurant commissions are non-negotiable within tier structure

Grubhub

  • Commission fees of 15-30% significantly reduce restaurant profit margins
  • Limited geographic coverage compared to competitors like DoorDash
  • Driver availability issues in some areas leading to canceled orders
  • Limited independent restaurant partnerships compared to competitors
  • Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)

Pricing, plan by plan

Uber Eats

$15/order
  • Lite$15/percent
    • Self-delivery
    • Pickup
  • Plus$25/percent
    • Uber delivery
    • Marketing
  • Premium$30/percent
    • Priority placement
    • Premium support

Grubhub

$15/order
  • Basic$15/percent
    • Marketplace listing
    • Order management
  • Standard$20/percent
    • Delivery
    • Marketing
  • Premium$25/percent
    • Priority placement
    • Promotions

Which should you pick?

Choose Uber Eats if

  • You need global reach.
  • You work on Web, iOS, Android.
  • You also want promotional tools.
Uber Eats review

Choose Grubhub if

  • You need customer reach.
  • You work on Web, Ios, Android.
  • You also want marketing tools.
Grubhub review

Questions people ask

Is Uber Eats or Grubhub better?
Neither clearly leads. Uber Eats starts at $15/order and Grubhub at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Uber Eats or Grubhub?
Uber Eats starts at $15/order and Grubhub at $15/order.
Does Uber Eats or Grubhub run on more platforms?
Uber Eats runs on Web, iOS, Android. Grubhub runs on Web, Ios, Android.
What is Uber Eats best used for?
Uber Eats is most often used for point of sale, order management, inventory control, staff scheduling.
What can Uber Eats do that Grubhub cannot?
Uber Eats covers Global reach, Promotional tools, Customer reviews, Ordermark. Grubhub covers Customer reach, Marketing tools, Loyalty programs, Omnivore. Both handle Delivery network, Order management, Analytics, Toast.

Answered from the vendors’ own pages

Uber Eats: How does Uber Eats pricing work for restaurants?

Uber Eats uses tiered pricing: Lite tier at 15% per delivery with limited marketing; Plus tier at 25% per delivery with home screen visibility and Uber Pass inclusion; Premium tier at 30% per delivery.

Source
Grubhub: How much does Grubhub charge restaurants?

Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.

Source
Uber Eats: What fees do customers pay on Uber Eats?

Customers pay a Delivery Fee, Service Fee, taxes, and other locally applicable charges at checkout. Many restaurants set their own delivery minimums. Some restaurants charge Uber Eats-specific fees.

Source
Grubhub: What does Grubhub cost customers?

Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.

Source
Uber Eats: How does Uber Eats help restaurants increase sales?

Uber Eats provides visibility to its customer base, can drive additional order volume during slower hours, reaches new neighborhoods and customers who prefer delivery, and provides business insights through performance analytics.

Source
Grubhub: Does Grubhub offer promotional tools for restaurants?

Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.

Source
Grubhub: Is Grubhub available in all cities?

No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.

Source
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Related pages

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