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Trustpilot vs BigCommerce

Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite
BigCommerce logo

BigCommerce

Software

Enterprise ecommerce platform for ambitious merchants

From
$29.95/month
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource; BigCommerce listed on G-Cloud 14 by reseller CTI Digital Limited at £14,000 per instance for a managed BigCommerce implementation
  • They diverge on capability: Trustpilot covers Review collection, BigCommerce covers Multi-channel selling.

Where they differ

Only the attributes on which Trustpilot and BigCommerce actually diverge.

Attributes where Trustpilot and BigCommerce differ
AttributeTrustpilotBigCommerce
Starting priceFree$29.95/month
Free tierYesNo
Founded20112009

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets

Only in BigCommerce

  • Multi-channel selling
  • Built-in SEO
  • Abandoned cart recovery
  • Customer segmentation
  • Marketing automation
  • B2B functionality
  • Advanced security

Both cover

  • API access

What people use each for

The jobs each tool is most often brought in to do.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot BigCommerce
  • Inviting customers to review after a purchase and showing ratings on sitenot BigCommerce

BigCommerce

No use cases recorded yet. See the BigCommerce review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

BigCommerce

  • Listed on G-Cloud 14 by reseller CTI Digital Limited at £14,000 per instance for a managed BigCommerce implementation

Pricing, plan by plan

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

BigCommerce

$29.95/month
  • Standard$29.95/month
    • Unlimited products
    • 2 staff accounts
    • Basic reports
  • Plus$79.95/month
    • All Standard features
    • Up to 5 staff accounts
    • Advanced reports

Which should you pick?

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Choose BigCommerce if

  • You need multi-channel selling.
  • You also want built-in seo.
BigCommerce review

Questions people ask

Is Trustpilot or BigCommerce better?
Neither clearly leads. Trustpilot starts at Free and BigCommerce at $29.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Trustpilot or BigCommerce?
Trustpilot has a free tier; the other does not. Paid plans start at Free for Trustpilot and $29.95/month for BigCommerce.
Does Trustpilot or BigCommerce run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. BigCommerce starts at $29.95/month.
What is Trustpilot best used for?
Trustpilot is most often used for collecting and displaying customer reviews on a business profile, inviting customers to review after a purchase and showing ratings on site. Of those, collecting and displaying customer reviews on a business profile and inviting customers to review after a purchase and showing ratings on site are not what BigCommerce is typically brought in for.
What can Trustpilot do that BigCommerce cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard. BigCommerce covers Multi-channel selling, Built-in SEO, Abandoned cart recovery, Customer segmentation. Both handle API access.
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