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Software · head to head

Strikedeck vs Amity

S

Strikedeck

Software

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite
Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review

The short version

  • Each has a real cost: Strikedeck product is discontinued and no longer supported or developed; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
  • They diverge on capability: Strikedeck covers AI churn prediction, Amity covers Customer segments.

Where they differ

Only the attributes on which Strikedeck and Amity actually diverge.

Attributes where Strikedeck and Amity differ
AttributeStrikedeckAmity
Starting priceOn request$300/month
Pricing modelUnknownsubscription
Founded20152014

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Zendesk

Only in Amity

  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Both cover

  • Health scores
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Strikedeck

  • Customer Success
  • Ai Powerednot Amity
  • Predictive Analyticsnot Amity

Amity

  • Customer Success
  • Smbnot Strikedeck
  • Ease Of Usenot Strikedeck

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pricing, plan by plan

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Which should you pick?

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Choose Amity if

  • You need customer segments.
  • You also want playbooks.
Amity review

Questions people ask

Is Strikedeck or Amity better?
Neither clearly leads. Strikedeck starts at On request and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Strikedeck or Amity?
Strikedeck starts at On request and Amity at $300/month.
Does Strikedeck or Amity run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Strikedeck best used for?
Strikedeck is most often used for customer success, ai powered, predictive analytics. Of those, ai powered and predictive analytics are not what Amity is typically brought in for.
What can Strikedeck do that Amity cannot?
Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Amity covers Customer segments, Playbooks, Task management, Alerts. Both handle Health scores, Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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