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Software · head to head

Re:amaze vs Kustomer

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Re:amaze and Kustomer actually diverge.

Attributes where Re:amaze and Kustomer differ
AttributeRe:amazeKustomer
Starting price$29/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Cloud
Founded20122015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Magento
  • Facebook

Both cover

  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Kustomer
  • Running a help centre and chatbots for an ecommerce storenot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Re:amaze
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Re:amaze
  • Enterprises seeking customer 360 views and advanced workflow automationnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Re:amaze or Kustomer better?
Neither clearly leads. Re:amaze starts at $29/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Kustomer?
Re:amaze starts at $29/month and Kustomer at On request.
Does Re:amaze or Kustomer run on more platforms?
Re:amaze runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what Kustomer is typically brought in for.
What can Re:amaze do that Kustomer cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Shopify, GDPR, Web support, Ios support.
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