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Software · head to head

Re:amaze vs Freshdesk

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Re:amaze and Freshdesk actually diverge.

Attributes where Re:amaze and Freshdesk differ
AttributeRe:amazeFreshdesk
Starting price$29/month$19/month
PlatformsWeb, Ios, AndroidWeb
Founded20122010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe

Only in Freshdesk

  • Ticketing
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps
  • Microsoft Teams

Both cover

  • Automation
  • Shopify
  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Freshdesk
  • Running a help centre and chatbots for an ecommerce storenot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Re:amaze
  • Customer support portal and knowledge basenot Re:amaze
  • Multi-channel support coordinationnot Re:amaze
  • AI-assisted support agent interactionnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Freshdesk if

  • You need ticketing.
  • You also want self-service.
Freshdesk review

Questions people ask

Is Re:amaze or Freshdesk better?
Neither clearly leads. Re:amaze starts at $29/month and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Freshdesk?
Re:amaze starts at $29/month and Freshdesk at $19/month.
Does Re:amaze or Freshdesk run on more platforms?
Re:amaze runs on Web, Ios, Android. Freshdesk runs on Web.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what Freshdesk is typically brought in for.
What can Re:amaze do that Freshdesk cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Freshdesk covers Ticketing, Self-service, Team collaboration, Multi-channel support. Both handle Automation, Shopify, Slack, GDPR.
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