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Software · head to head

Natero vs Amity

N

Natero

Software

Predictive Customer Success Platform

From
$800/month
Rated
-
Full reviewWebsite
Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review

The short version

  • Each has a real cost: Natero acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
  • They diverge on capability: Natero covers Predictive health scores, Amity covers Health scores.

Where they differ

Only the attributes on which Natero and Amity actually diverge.

Attributes where Natero and Amity differ
AttributeNateroAmity
Starting price$800/month$300/month
Founded20122014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Natero

  • Predictive health scores
  • Machine learning
  • Customer journey analytics
  • Risk detection
  • Freshworks
  • Zendesk

Only in Amity

  • Health scores
  • Customer segments
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Both cover

  • Playbooks
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Natero

  • Customer Success
  • Predictive Analyticsnot Amity
  • Machine Learningnot Amity

Amity

  • Customer Success
  • Smbnot Natero
  • Ease Of Usenot Natero

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Natero

  • Acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • natero.com no longer resolves

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pricing, plan by plan

Natero

$800/month
  • Growth$800/month
    • Predictive health
    • Playbooks
    • Reporting
  • Enterprise$2000/month
    • Custom ML models
    • Advanced API
    • Dedicated support

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Which should you pick?

Choose Natero if

  • You need predictive health scores.
  • You also want machine learning.
Natero review

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Questions people ask

Is Natero or Amity better?
Neither clearly leads. Natero starts at $800/month and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Natero or Amity?
Natero starts at $800/month and Amity at $300/month.
Does Natero or Amity run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Natero best used for?
Natero is most often used for customer success, predictive analytics, machine learning. Of those, predictive analytics and machine learning are not what Amity is typically brought in for.
What can Natero do that Amity cannot?
Natero covers Predictive health scores, Machine learning, Customer journey analytics, Risk detection. Amity covers Health scores, Customer segments, Task management, Alerts. Both handle Playbooks, Salesforce, Slack, Web support.
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