Softwr

Customer Support · head to head

ManageEngine ServiceDesk Plus vs Dixa

M

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Dixa actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Dixa differ
AttributeManageEngine ServiceDesk PlusDixa
Starting priceOn request$39/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Dixa does not also cover.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot ManageEngine ServiceDesk Plus
  • Routing conversations to agents by skill and customer datanot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Dixa on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is ManageEngine ServiceDesk Plus or Dixa better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at On request and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Dixa?
ManageEngine ServiceDesk Plus starts at On request and Dixa at $39/month.
Does ManageEngine ServiceDesk Plus or Dixa run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Dixa runs on Web, Ios, Android.
What can ManageEngine ServiceDesk Plus do that Dixa cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on ManageEngine ServiceDesk Plus

More on Dixa

Keep looking

Other head to heads