Softwr

Customer Support · head to head

ManageEngine ServiceDesk Plus vs Customerly

M

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale

Where they differ

Only the attributes on which ManageEngine ServiceDesk Plus and Customerly actually diverge.

Attributes where ManageEngine ServiceDesk Plus and Customerly differ
AttributeManageEngine ServiceDesk PlusCustomerly
Starting priceOn requestFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
FoundedUnknown2015

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Customerly does not also cover.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Customerly

  • Customer supportnot ManageEngine ServiceDesk Plus
  • Lead generationnot ManageEngine ServiceDesk Plus
  • Email marketingnot ManageEngine ServiceDesk Plus
  • Customer feedbacknot ManageEngine ServiceDesk Plus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Customerly on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is ManageEngine ServiceDesk Plus or Customerly better?
Neither clearly leads. ManageEngine ServiceDesk Plus starts at On request and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManageEngine ServiceDesk Plus or Customerly?
Customerly has a free tier; the other does not. Paid plans start at On request for ManageEngine ServiceDesk Plus and Free for Customerly.
Does ManageEngine ServiceDesk Plus or Customerly run on more platforms?
ManageEngine ServiceDesk Plus runs on Web. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. ManageEngine ServiceDesk Plus starts at On request.
What can ManageEngine ServiceDesk Plus do that Customerly cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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