Softwr

Software · head to head

Kore.ai vs Freshchat

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Freshchat logo

Freshchat

Software

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Freshchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • They diverge on capability: Kore.ai covers Conversational AI, Freshchat covers Live chat.

Where they differ

Only the attributes on which Kore.ai and Freshchat actually diverge.

Attributes where Kore.ai and Freshchat differ
AttributeKore.aiFreshchat
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Ios, Android
Founded20142010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Freshchat
  • Lead generationnot Freshchat
  • Customer supportnot Freshchat
  • Sales automationnot Freshchat

Freshchat

  • Live chat on a website or in an appnot Kore.ai
  • Shared inbox across chat, email and social messengersnot Kore.ai
  • Chatbot deflection before a conversation reaches an agentnot Kore.ai
  • Routing conversations by skill or language on the higher tiersnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Questions people ask

Is Kore.ai or Freshchat better?
Neither clearly leads. Kore.ai starts at On request and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Freshchat?
Freshchat has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Freshchat.
Does Kore.ai or Freshchat run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Freshchat runs on Web, Ios, Android.
Can I use Freshchat for free?
Yes. Freshchat has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Freshchat is typically brought in for.
What can Kore.ai do that Freshchat cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kore.ai

More on Freshchat

Keep looking

Other head to heads