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Live Chat & Chatbots · head to head

Kore.ai vs Amazon Lex

Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Amazon Lex logo

Amazon Lex

Live Chat & Chatbots

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • They diverge on capability: Kore.ai covers Conversational AI, Amazon Lex covers Speech recognition.

Where they differ

Only the attributes on which Kore.ai and Amazon Lex actually diverge.

Attributes where Kore.ai and Amazon Lex differ
AttributeKore.aiAmazon Lex
Starting priceOn request$0.00075/per text request
Pricing modelsubscriptionusage-based
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, AWS Cloud
Founded20142006

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Both cover

  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Amazon Lex
  • Lead generationnot Amazon Lex
  • Customer supportnot Amazon Lex
  • Sales automationnot Amazon Lex

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Kore.ai
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Kore.ai
  • Custom conversational interfaces integrated into existing applicationsnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Questions people ask

Is Kore.ai or Amazon Lex better?
Neither clearly leads. Kore.ai starts at On request and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Amazon Lex?
Kore.ai starts at On request and Amazon Lex at $0.00075/per text request.
Does Kore.ai or Amazon Lex run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Amazon Lex runs on Web, AWS Cloud.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Amazon Lex is typically brought in for.
What can Kore.ai do that Amazon Lex cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support, Mobile support.
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