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Software · head to head

HappyFox vs Kudos

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Kudos logo

Kudos

Software

Employee recognition that drives performance

From
$5/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Kudos kudos publishes no price for any of its three tiers (Basic, Plus, Enterprise); the entire plans page gates every tier behind "Request a Demo" or "Request a Trial" with only a discount for not-for-profit organizations over 100 employees mentioned, no figures given (archived plans page, 22 February 2021)
  • They diverge on capability: HappyFox covers Ticketing, Kudos covers Peer-to-peer recognition.

Where they differ

Only the attributes on which HappyFox and Kudos actually diverge.

Attributes where HappyFox and Kudos differ
AttributeHappyFoxKudos
Starting price$29/month$5/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
Founded20122010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Jira

Only in Kudos

  • Peer-to-peer recognition
  • Manager recognition
  • Social recognition wall
  • Points & rewards
  • Awards & nominations
  • Anniversary celebrations
  • Analytics dashboard
  • Company values alignment

Both cover

  • Slack
  • Microsoft Teams
  • Zapier
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Kudos
  • Managing internal and customer support requests in one queuenot Kudos

Kudos

  • Employee recognitionnot HappyFox
  • Culture buildingnot HappyFox
  • Employee engagementnot HappyFox
  • Retention improvementnot HappyFox
  • Values reinforcementnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Kudos

  • Kudos publishes no price for any of its three tiers (Basic, Plus, Enterprise); the entire plans page gates every tier behind "Request a Demo" or "Request a Trial" with only a discount for not-for-profit organizations over 100 employees mentioned, no figures given (archived plans page, 22 February 2021)

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Kudos

$5/month
  • Plus$5/month
    • Peer recognition
    • Social recognition wall
    • Points system
  • Enterprise$undefined/month
    • Everything in Plus
    • Awards & nominations
    • Advanced analytics

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Kudos if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want manager recognition.
Kudos review

Questions people ask

Is HappyFox or Kudos better?
Neither clearly leads. HappyFox starts at $29/month and Kudos at $5/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Kudos?
HappyFox starts at $29/month and Kudos at $5/month.
Does HappyFox or Kudos run on more platforms?
HappyFox runs on Web, Ios, Android. Kudos runs on Web, Ios, Android, Api.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Kudos is typically brought in for.
What can HappyFox do that Kudos cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Kudos covers Peer-to-peer recognition, Manager recognition, Social recognition wall, Points & rewards. Both handle Slack, Microsoft Teams, Zapier, SOC2.
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Related pages

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