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Software · head to head

Gladly vs Together AI

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Together AI logo

Together AI

Software

Open-source AI at scale

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Together AI has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Together AI fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • They diverge on capability: Gladly covers Lifelong conversation, Together AI covers Open-source models.

Where they differ

Only the attributes on which Gladly and Together AI actually diverge.

Attributes where Gladly and Together AI differ
AttributeGladlyTogether AI
Starting price$180/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidApi, Cloud
Founded20142022

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Together AI

  • Open-source models
  • Fine-tuning
  • Fast inference
  • Embeddings
  • REST API
  • Python SDK
  • OpenAI compatible
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Together AI
  • Handling support conversations across voice, messaging and emailnot Together AI

Together AI

  • Serverless inference against open source chat, vision, embedding, image and video modelsnot Gladly
  • Renting dedicated single tenant H100, H200 or B200 GPU clusters by the hournot Gladly
  • Fine tuning open weight models on a per token basisnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Together AI

  • Fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • Reserved GPU commitments beyond 180 days are priced by contacting sales with no published rate
  • Volume and enterprise discounts are quote only with no published threshold
  • Reserved dedicated inference pricing is contact sales while only on demand rates of $5.49 to $8.99 per GPU hour are published

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Together AI

Free
  • FreeFree
    • $5 credits
    • API access
  • Pay-per-use$0.2/per-million-tokens
    • All models
    • Fine-tuning

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Together AI if

  • You need open-source models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want fine-tuning.
Together AI review

Questions people ask

Is Gladly or Together AI better?
Neither clearly leads. Gladly starts at $180/month and Together AI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Together AI?
Together AI has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Together AI.
Does Gladly or Together AI run on more platforms?
Gladly runs on Web, Ios, Android. Together AI runs on Api, Cloud.
Can I use Together AI for free?
Yes. Together AI has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Together AI is typically brought in for.
What can Gladly do that Together AI cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Together AI covers Open-source models, Fine-tuning, Fast inference, Embeddings.
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