Softwr

Customer Support · head to head

Gladly vs Perplexity

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Perplexity logo

Perplexity

AI Tools

AI-powered answer engine with citations

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Perplexity has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Perplexity context window has been stealthily reduced despite prior claims of 1-million-token capacity
  • They diverge on capability: Gladly covers Lifelong conversation, Perplexity covers Real-time web search.

Where they differ

Only the attributes on which Gladly and Perplexity actually diverge.

Attributes where Gladly and Perplexity differ
AttributeGladlyPerplexity
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, Comet (AI browser)
CategoryCustomer SupportAI Tools
Founded20142022

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Perplexity

  • Real-time web search
  • Source citations
  • Follow-up questions
  • File analysis
  • Browser extension
  • API access
  • Mobile apps
  • Api support

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Perplexity
  • Handling support conversations across voice, messaging and emailnot Perplexity

Perplexity

  • ai tools managementnot Gladly
  • Workflow automationnot Gladly
  • Reportingnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Perplexity

  • Context window has been stealthily reduced despite prior claims of 1-million-token capacity
  • Citations sometimes point to irrelevant or overly general articles that do not support the stated claims
  • Weak performance on complex multi-step reasoning and deep logic compared to dedicated reasoning LLMs
  • Web crawler ignores robots.txt directives and scrapes content from sites that explicitly opted out
  • Pro subscription quotas and feature access quietly reduced without user notification

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Perplexity

Free
  • FreeFree
    • Unlimited basic searches
    • 3 Pro Searches per day
    • 1 Research query per month
  • Pro$20/month
    • Unlimited Pro Searches
    • Advanced AI models
    • All free features
  • Pro Annual$200/year
    • Unlimited Pro Searches
    • Advanced AI models
    • All free features
  • Max$200/month
    • Unlimited Pro Searches
    • Labs multi-agent orchestration
    • Perplexity Computer with 19 AI sub-agents

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Perplexity if

  • You need real-time web search.
  • You want to start without paying.
  • You work on Web, iOS, Android, Comet (AI browser).
  • You also want source citations.
Perplexity review

Questions people ask

Is Gladly or Perplexity better?
Neither clearly leads. Gladly starts at $180/month and Perplexity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Perplexity?
Perplexity has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Perplexity.
Does Gladly or Perplexity run on more platforms?
Gladly runs on Web, Ios, Android. Perplexity runs on Web, iOS, Android, Comet (AI browser).
Can I use Perplexity for free?
Yes. Perplexity has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Perplexity is typically brought in for.
What can Gladly do that Perplexity cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Perplexity covers Real-time web search, Source citations, Follow-up questions, File analysis. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Perplexity: Is Perplexity completely free?

Perplexity has a free tier with unlimited basic searches and 3 Pro Searches per day. Pro ($20/month or $200/year) and Max ($200/month) tiers unlock more advanced features like multi-model access and unrestricted queries.

Source
Perplexity: What is the difference between Pro and Max?

Pro provides access to advanced AI models like GPT-5.2, Claude Sonnet 4.5, and Gemini 3 Pro. Max adds Labs for multi-agent orchestration, Perplexity Computer with 19 specialized AI sub-agents, and 10,000 Computer credits per month.

Source
Perplexity: Can I use Perplexity offline?

No. Perplexity requires an active internet connection for all searches. The full answer service is not available offline.

Source
Perplexity: What platforms does Perplexity support?

Perplexity is available as a web application, iOS app, Android app, and as Comet, a dedicated AI browser for mobile (Android available, iOS in development).

Source
Perplexity: How reliable are Perplexity's citations?

Citations are a key feature of Perplexity, but users report that citations sometimes point to irrelevant or overly general articles that don't directly support the claims made.

Source
Perplexity: Does Perplexity's context window match the advertised 1 million tokens?

Perplexity had promoted a 1-million-token context window, but users have reported stealth reductions in the actual context capacity without public announcement.

Source
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