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Software · head to head

AI21 Labs vs Gladly

AI21 Labs logo

AI21 Labs

Software

Enterprise language AI solutions

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only AI21 Labs has a free tier, so it costs nothing to try first.
  • Each has a real cost: AI21 Labs the free allowance is $10 of credit lasting 7 days rather than an ongoing free tier; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: AI21 Labs covers Jamba models, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which AI21 Labs and Gladly actually diverge.

Attributes where AI21 Labs and Gladly differ
AttributeAI21 LabsGladly
Starting priceFree$180/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsApi, CloudWeb, Ios, Android
Founded20172014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AI21 Labs

  • Jamba models
  • Long context
  • RAG engine
  • Writing tools
  • REST API
  • Amazon Bedrock
  • Cloud platforms
  • Api support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

AI21 Labs

  • Running long-context tasks on the Jamba model familynot Gladly
  • Building and optimising production AI agents with Maestronot Gladly
  • Routing between models to control cost and accuracynot Gladly
  • Long-horizon agentic tasks needing stateful workspacesnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot AI21 Labs
  • Handling support conversations across voice, messaging and emailnot AI21 Labs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AI21 Labs

  • The free allowance is $10 of credit lasting 7 days rather than an ongoing free tier
  • Jamba Large is $2 per million input tokens and $8 per million output, so output-heavy work costs four times as much as input
  • Volume discounts, private cloud hosting and higher rate limits require a custom plan
  • Standard rate limits are not published

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

AI21 Labs

Free
  • Free TrialFree
    • Limited usage
    • API access
  • Jamba$0.2/per-million-input-tokens
    • 256K context
    • Hybrid architecture

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose AI21 Labs if

  • You need jamba models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want long context.
AI21 Labs review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is AI21 Labs or Gladly better?
Neither clearly leads. AI21 Labs starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AI21 Labs or Gladly?
AI21 Labs has a free tier; the other does not. Paid plans start at Free for AI21 Labs and $180/month for Gladly.
Does AI21 Labs or Gladly run on more platforms?
AI21 Labs runs on Api, Cloud. Gladly runs on Web, Ios, Android.
Can I use AI21 Labs for free?
Yes. AI21 Labs has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is AI21 Labs best used for?
AI21 Labs is most often used for running long-context tasks on the jamba model family, building and optimising production ai agents with maestro, routing between models to control cost and accuracy, long-horizon agentic tasks needing stateful workspaces. Of those, running long-context tasks on the jamba model family and building and optimising production ai agents with maestro are not what Gladly is typically brought in for.
What can AI21 Labs do that Gladly cannot?
AI21 Labs covers Jamba models, Long context, RAG engine, Writing tools. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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