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Software · head to head

Customerly vs Together AI

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Together AI logo

Together AI

Software

Open-source AI at scale

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Together AI fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • They diverge on capability: Customerly covers Live chat, Together AI covers Open-source models.

Where they differ

Only the attributes on which Customerly and Together AI actually diverge.

Attributes where Customerly and Together AI differ
AttributeCustomerlyTogether AI
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidApi, Cloud
Founded20152022

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Together AI

  • Open-source models
  • Fine-tuning
  • Fast inference
  • Embeddings
  • REST API
  • Python SDK
  • OpenAI compatible
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Together AI
  • Lead generationnot Together AI
  • Email marketingnot Together AI
  • Customer feedbacknot Together AI

Together AI

  • Serverless inference against open source chat, vision, embedding, image and video modelsnot Customerly
  • Renting dedicated single tenant H100, H200 or B200 GPU clusters by the hournot Customerly
  • Fine tuning open weight models on a per token basisnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Together AI

  • Fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • Reserved GPU commitments beyond 180 days are priced by contacting sales with no published rate
  • Volume and enterprise discounts are quote only with no published threshold
  • Reserved dedicated inference pricing is contact sales while only on demand rates of $5.49 to $8.99 per GPU hour are published

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Together AI

Free
  • FreeFree
    • $5 credits
    • API access
  • Pay-per-use$0.2/per-million-tokens
    • All models
    • Fine-tuning

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Together AI if

  • You need open-source models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want fine-tuning.
Together AI review

Questions people ask

Is Customerly or Together AI better?
Neither clearly leads. Customerly starts at Free and Together AI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Together AI?
Customerly starts at Free and Together AI at Free.
Does Customerly or Together AI run on more platforms?
Customerly runs on Web, Ios, Android. Together AI runs on Api, Cloud.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Together AI is typically brought in for.
What can Customerly do that Together AI cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Together AI covers Open-source models, Fine-tuning, Fast inference, Embeddings.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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