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Customer Support · head to head

Freshservice vs Together AI

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Together AI logo

Together AI

AI Tools

Open-source AI at scale

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Together AI has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Together AI fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • They diverge on capability: Freshservice covers Incident management, Together AI covers Open-source models.

Where they differ

Only the attributes on which Freshservice and Together AI actually diverge.

Attributes where Freshservice and Together AI differ
AttributeFreshserviceTogether AI
Starting price$19/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidApi, Cloud
CategoryCustomer SupportAI Tools
Founded20102022

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Together AI

  • Open-source models
  • Fine-tuning
  • Fast inference
  • Embeddings
  • REST API
  • Python SDK
  • OpenAI compatible
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Together AI
  • Asset management and change control for IT teamsnot Together AI

Together AI

  • Serverless inference against open source chat, vision, embedding, image and video modelsnot Freshservice
  • Renting dedicated single tenant H100, H200 or B200 GPU clusters by the hournot Freshservice
  • Fine tuning open weight models on a per token basisnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Together AI

  • Fine tuning carries a minimum charge of $4.00 per job regardless of dataset size
  • Reserved GPU commitments beyond 180 days are priced by contacting sales with no published rate
  • Volume and enterprise discounts are quote only with no published threshold
  • Reserved dedicated inference pricing is contact sales while only on demand rates of $5.49 to $8.99 per GPU hour are published

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Together AI

Free
  • FreeFree
    • $5 credits
    • API access
  • Pay-per-use$0.2/per-million-tokens
    • All models
    • Fine-tuning

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Together AI if

  • You need open-source models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want fine-tuning.
Together AI review

Questions people ask

Is Freshservice or Together AI better?
Neither clearly leads. Freshservice starts at $19/month and Together AI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Together AI?
Together AI has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Together AI.
Does Freshservice or Together AI run on more platforms?
Freshservice runs on Web, Ios, Android. Together AI runs on Api, Cloud.
Can I use Together AI for free?
Yes. Together AI has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Together AI is typically brought in for.
What can Freshservice do that Together AI cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Together AI covers Open-source models, Fine-tuning, Fast inference, Embeddings.
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