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Software · head to head

DocuSign vs Mixmax

DocuSign logo

DocuSign

Software

The Way the World Agrees

From
Free
Rated
-
Full reviewWebsite
Mixmax logo

Mixmax

Software

Email productivity and sales engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features; Mixmax free plan severely limits email tracking to 20 emails per month
  • They diverge on capability: DocuSign covers Electronic signatures, Mixmax covers Email tracking.

Where they differ

Only the attributes on which DocuSign and Mixmax actually diverge.

Attributes where DocuSign and Mixmax differ
AttributeDocuSignMixmax
Pricing modelUnknownsubscription
PlatformsWebWeb, Gmail
Founded20032014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DocuSign

  • Electronic signatures
  • Mobile signing
  • Audit trail
  • Agreement analytics
  • Microsoft 365
  • Google Workspace
  • SAP
  • Ios support

Only in Mixmax

  • Email tracking
  • Meeting scheduling
  • Email sequences
  • Mail merge
  • Gmail
  • HubSpot
  • Pipedrive
  • Slack

Both cover

  • Templates
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DocuSign

  • Customer Successnot Mixmax
  • Esignaturesnot Mixmax
  • Agreement Cloudnot Mixmax

Mixmax

  • Email outreachnot DocuSign
  • Meeting schedulingnot DocuSign
  • Follow-up automationnot DocuSign
  • Sales trackingnot DocuSign

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DocuSign

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Mixmax

  • Free plan severely limits email tracking to 20 emails per month
  • Download tracking in Outlook only works through web app, not desktop
  • Tracking indicators not supported for Outlook desktop users
  • Limited integration with email clients beyond Gmail

Pricing, plan by plan

DocuSign

Free
  • Personal$10/month
    • 5 envelopes per month
    • Basic signing
  • Standard$25/month
    • 100 envelopes per user per year
    • Advanced fields
  • Business Pro$40/month
    • 100 envelopes per user per year
    • Bulk send
    • Payment collection

Mixmax

Free
  • FreeFree
    • Email tracking (100/mo)
    • Basic scheduling
    • Email templates
  • SMB$34/month
    • Unlimited tracking
    • Sequences
    • Mail merge
  • Growth$65/month
    • All SMB features
    • Automation rules
    • Dialer
  • EnterpriseFree
    • All Growth features
    • Admin controls
    • SSO

Which should you pick?

Choose DocuSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You also want mobile signing.
DocuSign review

Choose Mixmax if

  • You need email tracking.
  • You want to start without paying.
  • You work on Web, Gmail.
  • You also want meeting scheduling.
Mixmax review

Questions people ask

Is DocuSign or Mixmax better?
Neither clearly leads. DocuSign starts at Free and Mixmax at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DocuSign or Mixmax?
DocuSign starts at Free and Mixmax at Free.
Does DocuSign or Mixmax run on more platforms?
DocuSign runs on Web. Mixmax runs on Web, Gmail.
Can I use DocuSign for free?
Both have a free tier, so you can try either at no cost before committing.
What is DocuSign best used for?
DocuSign is most often used for customer success, esignatures, agreement cloud. Of those, customer success and esignatures are not what Mixmax is typically brought in for.
What can DocuSign do that Mixmax cannot?
DocuSign covers Electronic signatures, Mobile signing, Audit trail, Agreement analytics. Mixmax covers Email tracking, Meeting scheduling, Email sequences, Mail merge. Both handle Templates, Salesforce, Web support.

Answered from the vendors’ own pages

DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
Mixmax: Does Mixmax integrate with Gmail?

Yes. Mixmax is a Chrome extension that integrates directly with Gmail and Google Workspace. It adds email tracking, templates, meeting scheduling, and workflow automation features directly into Gmail.

Source
DocuSign: Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
Mixmax: What email tracking does Mixmax provide?

Mixmax tracks email opens, clicks, and downloads in real time. The free plan includes tracking for up to 20 emails per month, while paid plans offer unlimited tracking across all emails.

Source
DocuSign: What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
Mixmax: What does Mixmax cost?

Mixmax offers a free plan with limited tracking (20 emails/month) and basic features. Paid plans include Inbox Copilot, Engagement Copilot, and Mixmax Suite with unlimited tracking and advanced automation.

Source
DocuSign: What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
DocuSign: Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source
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