DelightChat vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose DelightChat if you need Unified inbox and prefer comprehensive paid features. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.5).
DelightChat vs Customerly: At a Glance
| Criteria | DelightChat | Customerly |
|---|---|---|
| User Rating | 4.5 | 4.6 |
| Pricing | $49/month | Free |
| Pricing Model | per-user | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2020 | 2017 |
Feature Comparison: DelightChat vs Customerly
| Feature | DelightChat | Customerly |
|---|---|---|
| Unified inbox | ||
| WhatsApp integration | ||
| Instagram DM | ||
| Facebook Messenger | ||
| Order management | ||
| Shopify | ||
| WooCommerce | ||
| Magento | ||
| WhatsApp Business API | ||
| GDPR | ||
| SSL | ||
| End-to-end encryption | ||
| Web support | ||
| Ios support | ||
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Zapier | ||
| Segment | ||
| 2FA |
DelightChat vs Customerly: Pricing Breakdown
DelightChat Pricing
Model: per-user
- 3 users
- All channels
- Shopify integration
- 10 users
- WhatsApp automation
- Advanced reports
- Unlimited users
- Priority support
- Custom integrations
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
DelightChat
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong WhatsApp integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use DelightChat vs Customerly?
Choose DelightChat if you:
- Need Unified inbox
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value WhatsApp integration
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: DelightChat vs Customerly
Is DelightChat better than Customerly?
It depends on your needs. DelightChat has a 4.5/5 user rating while Customerly has 4.6/5. DelightChat excels in Unified inbox and WhatsApp integration, while Customerly stands out with Live chat and Email marketing. Consider your budget ($49/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, DelightChat or Customerly?
DelightChat starts at $49/month. Customerly offers a free plan and starts at Free. Customerly has a clear pricing advantage with its free tier.
Can I use DelightChat and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between DelightChat and Customerly?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. DelightChat emphasizes Unified inbox, WhatsApp integration, Instagram DM while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.5 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both DelightChat and Customerly.