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Software · head to head

NextRequest vs CivicPlus

NextRequest logo

NextRequest

Software

Public Records Request Management

From
$300/month
Rated
-
Full reviewWebsite
CivicPlus logo

CivicPlus

Software

Civic Engagement Technology

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NextRequest now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site; CivicPlus pricing not published, available by custom quote only
  • They diverge on capability: NextRequest covers Request Intake, CivicPlus covers Government Websites.

Where they differ

Only the attributes on which NextRequest and CivicPlus actually diverge.

Attributes where NextRequest and CivicPlus differ
AttributeNextRequestCivicPlus
Starting price$300/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, Ios, Android
Founded20152001

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NextRequest

  • Request Intake
  • Workflow Management
  • Document Redaction
  • Public Portal
  • Reporting
  • Document Systems
  • Email
  • Payment Processors

Only in CivicPlus

  • Government Websites
  • Agenda Management
  • Mass Notifications
  • Online Forms
  • Social Media Management
  • Facebook
  • Twitter
  • GovDelivery

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

NextRequest

  • Receiving and routing public records and FOIA requestsnot CivicPlus
  • Tracking request status and statutory deadlines centrallynot CivicPlus
  • Redacting documents before release with RapidReviewnot CivicPlus
  • Invoicing and collecting payment for records requestsnot CivicPlus
  • Publishing a public-facing request portal for residentsnot CivicPlus

CivicPlus

  • Government website and communication platformnot NextRequest
  • Civic engagement and public sector solutionsnot NextRequest

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NextRequest

  • Now sold as part of the CivicPlus product line rather than standalone, and nextrequest.com redirects into the CivicPlus site
  • Pricing is not published
  • Aimed at government agencies, so it is not a general purpose request or ticketing tool

CivicPlus

  • Pricing not published, available by custom quote only
  • No standardised pricing tiers available

Pricing, plan by plan

NextRequest

$300/month
  • Standard$300/month
    • Request Management
    • Document Redaction
    • Public Portal

CivicPlus

On request

No published plan breakdown. See the CivicPlus review.

Which should you pick?

Choose NextRequest if

  • You need request intake.
  • You also want workflow management.
NextRequest review

Choose CivicPlus if

  • You need government websites.
  • You work on Web, Ios, Android.
  • You also want agenda management.
CivicPlus review

Questions people ask

Is NextRequest or CivicPlus better?
Neither clearly leads. NextRequest starts at $300/month and CivicPlus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NextRequest or CivicPlus?
NextRequest starts at $300/month and CivicPlus at On request.
Does NextRequest or CivicPlus run on more platforms?
NextRequest runs on Web. CivicPlus runs on Web, Ios, Android.
What is NextRequest best used for?
NextRequest is most often used for receiving and routing public records and foia requests, tracking request status and statutory deadlines centrally, redacting documents before release with rapidreview, invoicing and collecting payment for records requests. Of those, receiving and routing public records and foia requests and tracking request status and statutory deadlines centrally are not what CivicPlus is typically brought in for.
What can NextRequest do that CivicPlus cannot?
NextRequest covers Request Intake, Workflow Management, Document Redaction, Public Portal. CivicPlus covers Government Websites, Agenda Management, Mass Notifications, Online Forms. Both handle Web support.
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Related pages

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