Softwr

Software · head to head

Microsoft Bot Framework vs Capacity

Microsoft Bot Framework logo

Microsoft Bot Framework

Software

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite
Capacity logo

Capacity

Software

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
  • Each has a real cost: Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • They diverge on capability: Microsoft Bot Framework covers Bot Builder, Capacity covers AI chatbot.

Where they differ

Only the attributes on which Microsoft Bot Framework and Capacity actually diverge.

Attributes where Microsoft Bot Framework and Capacity differ
AttributeMicrosoft Bot FrameworkCapacity
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile, Chat widgets, API
Founded19752016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Teams
  • Facebook
  • Telegram
  • Messaging apps support
  • Voice support

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Analytics
  • Salesforce
  • Zendesk
  • ServiceNow
  • Chat widgets support
  • API support

Both cover

  • Multi-channel support
  • Slack
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Bot Framework

  • Customer engagementnot Capacity
  • Lead generationnot Capacity
  • Customer supportnot Capacity
  • Sales automationnot Capacity

Capacity

  • Knowledge base and helpdesk deflectionnot Microsoft Bot Framework
  • AI agents answering across chat, voice, email and SMSnot Microsoft Bot Framework
  • Real-time assistance for human agents on a callnot Microsoft Bot Framework
  • Automating multi-step support workflowsnot Microsoft Bot Framework
  • Regulated support environments needing the HIPAA packagenot Microsoft Bot Framework

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Bot Framework

  • The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Pricing, plan by plan

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Questions people ask

Is Microsoft Bot Framework or Capacity better?
Neither clearly leads. Microsoft Bot Framework starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Bot Framework or Capacity?
Microsoft Bot Framework has a free tier; the other does not. Paid plans start at Free for Microsoft Bot Framework and On request for Capacity.
Does Microsoft Bot Framework or Capacity run on more platforms?
Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Capacity runs on Web, Mobile, Chat widgets, API.
Can I use Microsoft Bot Framework for free?
Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Capacity starts at On request.
What is Microsoft Bot Framework best used for?
Microsoft Bot Framework is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Capacity is typically brought in for.
What can Microsoft Bot Framework do that Capacity cannot?
Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Teams. Capacity covers AI chatbot, Knowledge management, Analytics, Salesforce. Both handle Multi-channel support, Slack, Web support, Mobile support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Microsoft Bot Framework

More on Capacity

Keep looking

Other head to heads