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Software · head to head

Loox vs SurveySparrow

L

Loox

Software

Photo reviews and referrals for Shopify stores

From
On request
Rated
-
Full reviewWebsite
SurveySparrow logo

SurveySparrow

Software

Survey and feedback platform for employee engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only SurveySparrow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Loox beyond plan review volume, overage billing adds $40 to $50 per extra 300 orders processed; SurveySparrow the free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey

Where they differ

Only the attributes on which Loox and SurveySparrow actually diverge.

Attributes where Loox and SurveySparrow differ
AttributeLooxSurveySparrow
Starting priceOn requestFree
Free tierNoYes
FoundedUnknown2011

Identical on both: pricing model (usage-based), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Loox

Nothing recorded that SurveySparrow does not also cover.

Only in SurveySparrow

  • Survey creation
  • Engagement surveys
  • Pulse surveys
  • Analytics dashboard
  • Mobile app
  • Custom templates
  • Action planning
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Loox

No use cases recorded yet. See the Loox review.

SurveySparrow

  • Running conversational surveys and NPS programmesnot Loox
  • Collecting employee and customer feedback on a schedulenot Loox
  • Embedding surveys in websites, email and chat channelsnot Loox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Loox

  • Beyond plan review volume, overage billing adds $40 to $50 per extra 300 orders processed

SurveySparrow

  • The free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey
  • The Basic and Starter plans include a single user; extra users cost $49 per user per month
  • Responses are metered per month and additional responses or API calls require a custom quote from sales
  • Custom branding requires the Business plan
  • CSS customisation, auto translation, Key Driver Analysis and HIPAA compliance are Enterprise only
  • The advertised savings of up to 40 percent require annual billing rather than quarterly

Pricing, plan by plan

Loox

On request

No published plan breakdown. See the Loox review.

SurveySparrow

Free
  • FreeFree
    • Basic surveys
    • Limited questions
    • Standard reports
  • Pro$undefined/month
    • Advanced surveys
    • Unlimited questions
    • Advanced analytics

Which should you pick?

Choose Loox if

Nothing in the data separates Loox from SurveySparrow on the points above - pick on price and on how each one feels to use.

Loox review

Choose SurveySparrow if

  • You need survey creation.
  • You want to start without paying.
  • You also want engagement surveys.
SurveySparrow review

Questions people ask

Is Loox or SurveySparrow better?
Neither clearly leads. Loox starts at On request and SurveySparrow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Loox or SurveySparrow?
SurveySparrow has a free tier; the other does not. Paid plans start at On request for Loox and Free for SurveySparrow.
Does Loox or SurveySparrow run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use SurveySparrow for free?
Yes. SurveySparrow has a free tier, so you can try it without paying. Loox starts at On request.
What can Loox do that SurveySparrow cannot?
SurveySparrow covers Survey creation, Engagement surveys, Pulse surveys, Analytics dashboard.
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Related pages

More on Loox

More on SurveySparrow

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