Softwr

E-commerce · head to head

Razorpay vs SurveySparrow

R

Razorpay

E-commerce

Accept, process and disburse payments with India's leading payments platform

From
On request
Rated
-
Full reviewWebsite
SurveySparrow logo

SurveySparrow

UX Research

Survey and feedback platform for employee engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only SurveySparrow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Razorpay international card payments cost up to 3% per transaction versus 2% domestically, per razorpay.com/pricing (Aug 2026), and an 18% GST is added on top of the platform fee; SurveySparrow the free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey

Where they differ

Only the attributes on which Razorpay and SurveySparrow actually diverge.

Attributes where Razorpay and SurveySparrow differ
AttributeRazorpaySurveySparrow
Starting priceOn requestFree
Pricing modeltransactionusage-based
Free tierNoYes
CategoryE-commerceUX Research
FoundedUnknown2011

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Razorpay

Nothing recorded that SurveySparrow does not also cover.

Only in SurveySparrow

  • Survey creation
  • Engagement surveys
  • Pulse surveys
  • Analytics dashboard
  • Mobile app
  • Custom templates
  • Action planning
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Razorpay

No use cases recorded yet. See the Razorpay review.

SurveySparrow

  • Running conversational surveys and NPS programmesnot Razorpay
  • Collecting employee and customer feedback on a schedulenot Razorpay
  • Embedding surveys in websites, email and chat channelsnot Razorpay

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Razorpay

  • International card payments cost up to 3% per transaction versus 2% domestically, per razorpay.com/pricing (Aug 2026), and an 18% GST is added on top of the platform fee
  • Instant refunds cost between Rs. 7.99 and Rs. 14.99 per refund on top of the transaction fee, per Razorpay's own pricing page; standard refunds are free but instant ones are not

SurveySparrow

  • The free plan allows 75 responses per quarter, 3 active surveys and 10 questions per survey
  • The Basic and Starter plans include a single user; extra users cost $49 per user per month
  • Responses are metered per month and additional responses or API calls require a custom quote from sales
  • Custom branding requires the Business plan
  • CSS customisation, auto translation, Key Driver Analysis and HIPAA compliance are Enterprise only
  • The advertised savings of up to 40 percent require annual billing rather than quarterly

Pricing, plan by plan

Razorpay

On request

No published plan breakdown. See the Razorpay review.

SurveySparrow

Free
  • FreeFree
    • Basic surveys
    • Limited questions
    • Standard reports
  • Pro$undefined/month
    • Advanced surveys
    • Unlimited questions
    • Advanced analytics

Which should you pick?

Choose Razorpay if

Nothing in the data separates Razorpay from SurveySparrow on the points above - pick on price and on how each one feels to use.

Razorpay review

Choose SurveySparrow if

  • You need survey creation.
  • You want to start without paying.
  • You also want engagement surveys.
SurveySparrow review

Questions people ask

Is Razorpay or SurveySparrow better?
Neither clearly leads. Razorpay starts at On request and SurveySparrow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Razorpay or SurveySparrow?
SurveySparrow has a free tier; the other does not. Paid plans start at On request for Razorpay and Free for SurveySparrow.
Does Razorpay or SurveySparrow run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use SurveySparrow for free?
Yes. SurveySparrow has a free tier, so you can try it without paying. Razorpay starts at On request.
What can Razorpay do that SurveySparrow cannot?
SurveySparrow covers Survey creation, Engagement surveys, Pulse surveys, Analytics dashboard.
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Related pages

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