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UX Research · head to head

Contentsquare vs Loox

Contentsquare logo

Contentsquare

UX Research

Digital experience analytics platform

From
On request
Rated
-
Full reviewWebsite
L

Loox

E-commerce

Photo reviews and referrals for Shopify stores

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Contentsquare no pricing is published, and the pricing page states no figures, tiers or cost metric at all; Loox beyond plan review volume, overage billing adds $40 to $50 per extra 300 orders processed

Where they differ

Only the attributes on which Contentsquare and Loox actually diverge.

Attributes where Contentsquare and Loox differ
AttributeContentsquareLoox
Pricing modelsubscriptionusage-based
PlatformsWeb, MobileWeb
CategoryUX ResearchE-commerce
Founded2012Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Contentsquare

  • Zone-based Heatmaps
  • Session Replay
  • Journey Analysis
  • AI Insights
  • Impact Quantification
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in Loox

Nothing recorded that Contentsquare does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Contentsquare

  • Analysing user behaviour on websites and apps through session replay and heatmapsnot Loox
  • Finding friction in conversion funnels from behavioural datanot Loox

Loox

No use cases recorded yet. See the Loox review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Contentsquare

  • No pricing is published, and the pricing page states no figures, tiers or cost metric at all
  • Nothing on the page says whether cost is driven by sessions, pageviews or users, so scale cannot be assessed before contacting sales

Loox

  • Beyond plan review volume, overage billing adds $40 to $50 per extra 300 orders processed

Pricing, plan by plan

Contentsquare

On request
  • CustomFree
    • Full Platform
    • AI Insights
    • Enterprise Support

Loox

On request

No published plan breakdown. See the Loox review.

Which should you pick?

Choose Contentsquare if

  • You need zone-based heatmaps.
  • You work on Web, Mobile.
  • You also want session replay.
Contentsquare review

Choose Loox if

Nothing in the data separates Loox from Contentsquare on the points above - pick on price and on how each one feels to use.

Loox review

Questions people ask

Is Contentsquare or Loox better?
Neither clearly leads. Contentsquare starts at On request and Loox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Contentsquare or Loox?
Contentsquare starts at On request and Loox at On request.
Does Contentsquare or Loox run on more platforms?
Contentsquare runs on Web, Mobile. Loox runs on Web.
What is Contentsquare best used for?
Contentsquare is most often used for analysing user behaviour on websites and apps through session replay and heatmaps, finding friction in conversion funnels from behavioural data. Of those, analysing user behaviour on websites and apps through session replay and heatmaps and finding friction in conversion funnels from behavioural data are not what Loox is typically brought in for.
What can Contentsquare do that Loox cannot?
Contentsquare covers Zone-based Heatmaps, Session Replay, Journey Analysis, AI Insights.
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Related pages

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