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Software · head to head

Kore.ai vs Haptik

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Kore.ai covers Advanced NLU, Haptik covers Multi-channel support.

Where they differ

Only the attributes on which Kore.ai and Haptik actually diverge.

Attributes where Kore.ai and Haptik differ
AttributeKore.aiHaptik
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Mobile, Messaging apps, Voice
Founded20142013

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • Messaging support
  • IVR support

Only in Haptik

  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • Messaging apps support

Both cover

  • Conversational AI
  • API
  • Web support
  • Mobile support
  • Voice support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Haptik
  • Lead generationnot Haptik
  • Customer supportnot Haptik
  • Sales automationnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Kore.ai
  • Automating customer conversations across messaging channelsnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Kore.ai if

  • You need advanced nlu.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want workflow automation.
Kore.ai review

Choose Haptik if

  • You need multi-channel support.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want intent recognition.
Haptik review

Questions people ask

Is Kore.ai or Haptik better?
Neither clearly leads. Kore.ai starts at On request and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Haptik?
Kore.ai starts at On request and Haptik at On request.
Does Kore.ai or Haptik run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Haptik is typically brought in for.
What can Kore.ai do that Haptik cannot?
Kore.ai covers Advanced NLU, Workflow automation, Multi-language, Salesforce. Haptik covers Multi-channel support, Intent recognition, Analytics, WhatsApp. Both handle Conversational AI, API, Web support, Mobile support.
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