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Software · head to head

HappyFox vs PagerDuty

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
PagerDuty logo

PagerDuty

Software

Real-time operations for real-time business

From
$21/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; PagerDuty aIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • They diverge on capability: HappyFox covers Ticketing, PagerDuty covers Incident response.

Where they differ

Only the attributes on which HappyFox and PagerDuty actually diverge.

Attributes where HappyFox and PagerDuty differ
AttributeHappyFoxPagerDuty
Starting price$29/month$21/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
Founded20122009

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Zapier

Only in PagerDuty

  • Incident response
  • On-call management
  • Alert grouping
  • Escalation policies
  • Mobile incident management
  • Postmortems
  • Status pages
  • Event intelligence

Both cover

  • Slack
  • Microsoft Teams
  • Jira
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot PagerDuty
  • Managing internal and customer support requests in one queuenot PagerDuty

PagerDuty

  • Incident managementnot HappyFox
  • On-call schedulingnot HappyFox
  • Real-time alertingnot HappyFox
  • Service reliabilitynot HappyFox
  • Digital operationsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

PagerDuty

  • AIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • Complex escalation policies require workarounds for scheduling patterns beyond basic weekly rotations
  • 5-user minimum requirement forces costs even for small teams, with forced Business tier upgrades adding $12,000+ annually for larger teams

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

PagerDuty

$21/month

No published plan breakdown. See the PagerDuty review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose PagerDuty if

  • You need incident response.
  • You work on Web, Ios, Android, Api.
  • You also want on-call management.
PagerDuty review

Questions people ask

Is HappyFox or PagerDuty better?
Neither clearly leads. HappyFox starts at $29/month and PagerDuty at $21/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or PagerDuty?
HappyFox starts at $29/month and PagerDuty at $21/month.
Does HappyFox or PagerDuty run on more platforms?
HappyFox runs on Web, Ios, Android. PagerDuty runs on Web, Ios, Android, Api.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what PagerDuty is typically brought in for.
What can HappyFox do that PagerDuty cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. PagerDuty covers Incident response, On-call management, Alert grouping, Escalation policies. Both handle Slack, Microsoft Teams, Jira, SOC2.

Answered from the vendors’ own pages

PagerDuty: What is the minimum cost to use PagerDuty?

PagerDuty requires a minimum of 5 users per account. The Professional plan starts at $21 per user per month ($105/month minimum), with annual billing providing 16% discount.

Source
PagerDuty: What integrations does PagerDuty support?

PagerDuty integrates with 750+ monitoring, ticketing, and collaboration tools including Datadog, Slack, Jira, ServiceNow, New Relic, and Nagios.

Source
PagerDuty: How much does AIOps cost in PagerDuty?

AIOps Intelligence is sold separately as an add-on starting at $699 per month, and is not included in any of the base plans.

Source
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Related pages

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