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Software · head to head

HappyFox vs Monday.com

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Monday.com logo

Monday.com

Software

A platform built for a new way of working

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Monday.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Monday.com expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • They diverge on capability: HappyFox covers Ticketing, Monday.com covers Customizable workflows.

Where they differ

Only the attributes on which HappyFox and Monday.com actually diverge.

Attributes where HappyFox and Monday.com differ
AttributeHappyFoxMonday.com
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2012).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Zapier
  • Web support

Only in Monday.com

  • Customizable workflows
  • Multiple views (Kanban, Gantt, Calendar)
  • Automation engine
  • Real-time collaboration
  • Mobile apps
  • Forms
  • Dashboards
  • Workload management

Both cover

  • Salesforce
  • Slack
  • Microsoft Teams
  • Jira
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Monday.com
  • Managing internal and customer support requests in one queuenot Monday.com

Monday.com

  • Project managementnot HappyFox
  • Sales CRMnot HappyFox
  • Marketing campaignsnot HappyFox
  • HR processesnot HappyFox
  • IT ticketingnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Monday.com

  • Expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • Limited free plan with only 2 users and 3 boards
  • Mobile app provides reduced functionality compared to web version
  • Email CC/BCC limitations for looping in stakeholders without full board access
  • WorkForms can only create new items, not update existing ones

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Monday.com

Free

No published plan breakdown. See the Monday.com review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Monday.com if

  • You need customizable workflows.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want multiple views (kanban, gantt, calendar).
Monday.com review

Questions people ask

Is HappyFox or Monday.com better?
Neither clearly leads. HappyFox starts at $29/month and Monday.com at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Monday.com?
Monday.com has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Monday.com.
Does HappyFox or Monday.com run on more platforms?
HappyFox runs on Web, Ios, Android. Monday.com runs on Web, iOS, Android.
Can I use Monday.com for free?
Yes. Monday.com has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Monday.com is typically brought in for.
What can HappyFox do that Monday.com cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Monday.com covers Customizable workflows, Multiple views (Kanban, Gantt, Calendar), Automation engine, Real-time collaboration. Both handle Salesforce, Slack, Microsoft Teams, Jira.

Answered from the vendors’ own pages

Monday.com: Does Monday.com have a free plan?

Yes, Monday.com offers a free plan limited to 2 users and 3 boards. Paid plans start at around $9 per seat per month and require a minimum of 3 seats.

Source
Monday.com: Can I use Monday.com on mobile?

Monday.com is available on iOS and Android, but the mobile app lacks the full depth of the desktop version, making complex board management more difficult on the go.

Source
Monday.com: Does Monday.com support offline work?

Monday.com is primarily a cloud-based platform and does not have robust offline capabilities. You need an internet connection to access and edit boards.

Source
Monday.com: What is Monday.com's pricing based on?

Pricing is based on the number of seats and which product module you choose (Work Management, Sales CRM, Dev, or Service). Each module has different features and pricing.

Source
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Related pages

More on HappyFox

More on Monday.com

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