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Software · head to head

Groove vs Zeplin

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Zeplin logo

Zeplin

Software

Design handoff and developer collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zeplin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Zeplin the free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • They diverge on capability: Groove covers Shared inbox, Zeplin covers Design specs.

Where they differ

Only the attributes on which Groove and Zeplin actually diverge.

Attributes where Groove and Zeplin differ
AttributeGrooveZeplin
Starting price$12/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
Founded20112014

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Only in Zeplin

  • Design specs
  • Asset export
  • Code snippets
  • Design tokens
  • Comments
  • Version control
  • Handoff workflow
  • Accessibility checks

Both cover

  • Slack
  • Trello
  • Jira
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Zeplin
  • Handling email, chat and messaging support in one queuenot Zeplin

Zeplin

  • Handing off design specs from Figma or Sketch to developersnot Groove
  • Sharing screens, assets and style guides with an engineering teamnot Groove
  • Reviewing and commenting on design versionsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Zeplin

  • The free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • Free plan AI reviews are capped at 3 per week
  • Role based permissions require the Advanced plan or higher
  • Single sign on, multi factor authentication, activity logs and invoiced billing are Enterprise only
  • Priority 24 hour support is Enterprise only
  • Basic plan caps screens at 1,000 per project and is priced per project rather than per seat
  • Enterprise pricing is by quote with no published rate

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Zeplin

Free
  • FreeFree
    • 1 project
    • 1 workspace
    • Basic specs
  • Starter$19/month
    • Unlimited projects
    • Multiple workspaces
    • Advanced specs
  • Professional$49/month
    • Everything in Starter
    • Team collaboration
    • Admin controls

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Zeplin if

  • You need design specs.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want asset export.
Zeplin review

Questions people ask

Is Groove or Zeplin better?
Neither clearly leads. Groove starts at $12/month and Zeplin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Zeplin?
Zeplin has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Zeplin.
Does Groove or Zeplin run on more platforms?
Groove runs on Web, Ios, Android. Zeplin runs on Web, Desktop, Mobile.
Can I use Zeplin for free?
Yes. Zeplin has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Zeplin is typically brought in for.
What can Groove do that Zeplin cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Zeplin covers Design specs, Asset export, Code snippets, Design tokens. Both handle Slack, Trello, Jira, GDPR.
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Related pages

More on Groove

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