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Software · head to head

Adobe Illustrator vs Groove

Adobe Illustrator logo

Adobe Illustrator

Software

Professional vector graphics software

From
$22.99/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Adobe Illustrator listed on UK G-Cloud as part of Adobe Creative Cloud (which bundles Illustrator) at £58 to £80 per licence per month, via reseller ServiceKey; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Adobe Illustrator covers Vector drawing, Groove covers Shared inbox.

Where they differ

Only the attributes on which Adobe Illustrator and Groove actually diverge.

Attributes where Adobe Illustrator and Groove differ
AttributeAdobe IllustratorGroove
Starting price$22.99/month$12/month
PlatformsWindows, Macos, IosWeb, Ios, Android
Founded19822011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Adobe Illustrator

  • Vector drawing
  • Bezier tools
  • Shape tools
  • Typography
  • Gradients & effects
  • Symbols & instances
  • Artboards
  • 3D capabilities

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Adobe Illustrator

  • Logo designnot Groove
  • Vector illustrationnot Groove
  • Icon designnot Groove
  • Print designnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Adobe Illustrator
  • Handling email, chat and messaging support in one queuenot Adobe Illustrator

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Adobe Illustrator

  • Listed on UK G-Cloud as part of Adobe Creative Cloud (which bundles Illustrator) at £58 to £80 per licence per month, via reseller ServiceKey

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Adobe Illustrator

$22.99/month
  • Single App$22.99/month
    • Illustrator desktop app
    • 100GB cloud storage
    • Adobe Fonts
  • All Apps$59.99/month
    • All Creative Cloud apps
    • 100GB cloud storage
    • Adobe Stock trial

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Adobe Illustrator if

  • You need vector drawing.
  • You work on Windows, Macos, Ios.
  • You also want bezier tools.
Adobe Illustrator review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Adobe Illustrator or Groove better?
Neither clearly leads. Adobe Illustrator starts at $22.99/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Adobe Illustrator or Groove?
Adobe Illustrator starts at $22.99/month and Groove at $12/month.
Does Adobe Illustrator or Groove run on more platforms?
Adobe Illustrator runs on Windows, Macos, Ios. Groove runs on Web, Ios, Android.
What is Adobe Illustrator best used for?
Adobe Illustrator is most often used for logo design, vector illustration, icon design, print design. Of those, logo design and vector illustration are not what Groove is typically brought in for.
What can Adobe Illustrator do that Groove cannot?
Adobe Illustrator covers Vector drawing, Bezier tools, Shape tools, Typography. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle GDPR.
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Related pages

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