Softwr

Software · head to head

Front vs Zeplin

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Zeplin logo

Zeplin

Software

Design handoff and developer collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zeplin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Zeplin the free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • They diverge on capability: Front covers Shared inbox, Zeplin covers Design specs.

Where they differ

Only the attributes on which Front and Zeplin actually diverge.

Attributes where Front and Zeplin differ
AttributeFrontZeplin
Starting price$25/month per seatFree
Free tierNoYes
PlatformsCloud-based SaaSWeb, Desktop, Mobile
Founded20132014

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Zeplin

  • Design specs
  • Asset export
  • Code snippets
  • Design tokens
  • Comments
  • Version control
  • Handoff workflow
  • Accessibility checks

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Zeplin
  • Enterprises using AI to resolve complex multi-step customer requestsnot Zeplin

Zeplin

  • Handing off design specs from Figma or Sketch to developersnot Front
  • Sharing screens, assets and style guides with an engineering teamnot Front
  • Reviewing and commenting on design versionsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Zeplin

  • The free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • Free plan AI reviews are capped at 3 per week
  • Role based permissions require the Advanced plan or higher
  • Single sign on, multi factor authentication, activity logs and invoiced billing are Enterprise only
  • Priority 24 hour support is Enterprise only
  • Basic plan caps screens at 1,000 per project and is priced per project rather than per seat
  • Enterprise pricing is by quote with no published rate

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Zeplin

Free
  • FreeFree
    • 1 project
    • 1 workspace
    • Basic specs
  • Starter$19/month
    • Unlimited projects
    • Multiple workspaces
    • Advanced specs
  • Professional$49/month
    • Everything in Starter
    • Team collaboration
    • Admin controls

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Zeplin if

  • You need design specs.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want asset export.
Zeplin review

Questions people ask

Is Front or Zeplin better?
Neither clearly leads. Front starts at $25/month per seat and Zeplin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Zeplin?
Zeplin has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Zeplin.
Does Front or Zeplin run on more platforms?
Front runs on Cloud-based SaaS. Zeplin runs on Web, Desktop, Mobile.
Can I use Zeplin for free?
Yes. Zeplin has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Zeplin is typically brought in for.
What can Front do that Zeplin cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Zeplin covers Design specs, Asset export, Code snippets, Design tokens. Both handle Slack, Jira, SOC2, GDPR.
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Related pages

More on Front

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