Softwr

Customer Support · head to head

Kustomer vs Zeplin

Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite
Zeplin logo

Zeplin

Design Tools

Design handoff and developer collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zeplin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; Zeplin the free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • They diverge on capability: Kustomer covers Unified customer view, Zeplin covers Design specs.

Where they differ

Only the attributes on which Kustomer and Zeplin actually diverge.

Attributes where Kustomer and Zeplin differ
AttributeKustomerZeplin
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, CloudWeb, Desktop, Mobile
CategoryCustomer SupportDesign Tools
Founded20152014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in Zeplin

  • Design specs
  • Asset export
  • Code snippets
  • Design tokens
  • Comments
  • Version control
  • Handoff workflow
  • Accessibility checks

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Zeplin
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Zeplin
  • Enterprises seeking customer 360 views and advanced workflow automationnot Zeplin

Zeplin

  • Handing off design specs from Figma or Sketch to developersnot Kustomer
  • Sharing screens, assets and style guides with an engineering teamnot Kustomer
  • Reviewing and commenting on design versionsnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Zeplin

  • The free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • Free plan AI reviews are capped at 3 per week
  • Role based permissions require the Advanced plan or higher
  • Single sign on, multi factor authentication, activity logs and invoiced billing are Enterprise only
  • Priority 24 hour support is Enterprise only
  • Basic plan caps screens at 1,000 per project and is priced per project rather than per seat
  • Enterprise pricing is by quote with no published rate

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Zeplin

Free
  • FreeFree
    • 1 project
    • 1 workspace
    • Basic specs
  • Starter$19/month
    • Unlimited projects
    • Multiple workspaces
    • Advanced specs
  • Professional$49/month
    • Everything in Starter
    • Team collaboration
    • Admin controls

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose Zeplin if

  • You need design specs.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want asset export.
Zeplin review

Questions people ask

Is Kustomer or Zeplin better?
Neither clearly leads. Kustomer starts at On request and Zeplin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Zeplin?
Zeplin has a free tier; the other does not. Paid plans start at On request for Kustomer and Free for Zeplin.
Does Kustomer or Zeplin run on more platforms?
Kustomer runs on Web, Cloud. Zeplin runs on Web, Desktop, Mobile.
Can I use Zeplin for free?
Yes. Zeplin has a free tier, so you can try it without paying. Kustomer starts at On request.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Zeplin is typically brought in for.
What can Kustomer do that Zeplin cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Zeplin covers Design specs, Asset export, Code snippets, Design tokens. Both handle SOC2, GDPR.
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